Logo of Huzzle

Home

Matches

Explore

Manage

Retail Customer Service Coordinator / - South Keys

image

MARSHALLS LLC

Jul 18, 2024

Applications are closed

  • Job
    Full-time
    Junior Level
  • Hospitality & Retail
  • Ottawa

Requirements

  • Minimum 1 to 2 years relevant experience; retail or service industry experience is preferred
  • High School education or equivalent experience
  • Excellent problem solving and communication skills including verbal, written and active listening
  • Exceptional Customer Service skills with ability to identify stated and unstated Customer and Associate inquiries and needs, Strong technical knowledge of register operations
  • The ability to set up and maintain a warehouse environment

Responsibilities

  • It’s safe to say there’s no shortage of variety in what we do and how you contribute to different facets of the store such as Merchandise Processing, Visual Merchandising and Customer Service. Here are some key responsibilities of the role:
  • Supporting a culture of high-quality customer service by maintaining operational standards. Providing clear communication on updates and changes, and training Associates in service area policies and procedures.
  • Demonstrating ability to plan, prioritize tasks, and provide direction to Associates in collaboration with the management team.
  • Training and developing associates on merchandise presentation and customer service excellence, encouraging an environment of collaboration and continuous improvement.
  • Play a crucial role in improving the shopping experience by coordinating and driving the timely movement of merchandise, ensuring the sales floor is visually appealing and aligned with presentation standards.
  • Contributing to sales and trend influence by crafting inspirational displays in high-impact areas, driving the store’s fashion, brand, and value strategy through dynamic feature changes.

FAQs

What is the job title for this position?

The job title is Retail Customer Service Coordinator located in South Keys.

What qualities or culture does TJX emphasize for its employees?

TJX emphasizes a one-of-a-kind, inclusive culture that supports teamwork, joy, and creative problem-solving.

What kind of benefits can eligible associates expect?

Eligible associates can look forward to dedicated training, merchandise discounts for themselves and eligible family members, an Associate and Family Assistance Program to support healthy living, among other benefits.

What are some key responsibilities of the Retail Customer Service Coordinator?

Key responsibilities include maintaining operational standards for customer service, planning and prioritizing tasks, training associates on service excellence, improving the shopping experience through merchandise movement, and contributing to sales through dynamic displays.

What experience is required to apply for this position?

A minimum of 1 to 2 years of relevant experience, preferably in the retail or service industry, is required.

Is there a specific educational requirement for this role?

Yes, a High School education or equivalent experience is required.

What skills are essential for this position?

Essential skills include excellent problem-solving and communication skills, exceptional customer service abilities, strong technical knowledge of register operations, and the ability to set up and maintain a warehouse environment.

How important is teamwork in this role?

Teamwork is crucial as the position involves collaboration with the management team and training associates to create a positive service-oriented environment.

Are there opportunities for professional development in this role?

Yes, associates have access to dedicated training and on-the-job resources to enhance their development.

What impact does the Retail Customer Service Coordinator have on the shopping experience?

The coordinator plays a crucial role in improving the shopping experience by ensuring timely movement of merchandise, maintaining appealing sales floor presentation, and crafting inspirational displays.

image

MARSHALLS LLC

MARSHALLS LLC is a retail company based out of Shelton, CT, United States

Retail & Consumer Goods
Industry
1-10
Employees
1995
Founded Year

Mission & Purpose

Marshalls, based in the United States, is a chain of off-price retail stores that offer a wide range of discounted brand-name clothing, accessories, and home goods. Their ultimate mission is to provide customers with quality merchandise at competitive prices, offering a diverse selection that includes apparel for men, women, and children, as well as home decor items and accessories. The purpose of Marshalls is to offer a treasure-hunt shopping experience where customers can find high-value products from popular brands at significant savings compared to regular retail prices. They aim to deliver a satisfying shopping experience that combines quality, variety, and affordability across their network of stores in the United States.