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RETAIL SALES ADVISOR - OMEGA OXFORD STREET

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Swatch Group

1mo ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Sales & Business Development
  • London

AI generated summary

  • You should have retail sales experience, preferably in luxury or watches, enjoy your work, adapt to shifts, serve international clients, and speak languages like Mandarin or Arabic.
  • You will provide exceptional customer service, promote OMEGA products, meet sales targets, maintain store standards, handle transactions, and stay knowledgeable about products and policies.

Requirements

  • Experience in the Retail Industry at a sales advisor level.
  • Previous experience from a watch/jewellery, or prestige retail background.
  • Must have an understanding of luxury retail.
  • Must enjoy their work and have a natural passion for OMEGA, watches in general, or selling in a luxury retailer.
  • Be accommodating to shifts, longer trading hours and staying late for VIP’s etc.
  • Have experience dealing with international customers.
  • Ability to communicate in other languages for example, Mandarin or Arabic.

Responsibilities

  • To provide exceptional levels of customer service to all clients. Merchandise, promote and sale of all OMEGA products. Meeting all sales targets and Boutique objectives.
  • Greet and serve all clients providing a friendly service and delivering a full and memorable experience.
  • Ensure familiarity with the product range, past and present, so that clients can be provided with as much detail as necessary.
  • Ensure good knowledge of all functions of watches and other OMEGA products.
  • Provide reliable information to clients in all matters relating to sales and customer service.
  • Help display merchandise as directed.
  • Contribute to the store reaching its monthly, quarterly and annual sales targets.
  • Deliver exceptional customer service to every client, every time. Whether by email, over the phone, or in person in the Boutique.
  • Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till and administration policies and procedures.
  • Maintain/build a general awareness of products and security hot spots.
  • Follow Company policy and procedures for opening/closing the store.
  • Maintain correct processing of all deliveries.
  • All transactions to be handled in a responsible and secure way.
  • Till functions, cashing up, payments and general duties.
  • Dealing with, and handling of, cash and credits cards.
  • Ensure the store is kept clean and presentable at all times.
  • Back of house and shop floor are both just as important.
  • Health and Safety aware.
  • Good Visual Merchandising standards.
  • Adhere to company policies and regulations.
  • Attend briefing sessions as directed by your line manager.
  • Can present, and conduct, themselves in a professional manner to both clients and colleagues.
  • Can deal with international clients and familiar with their customs and culture.
  • Can communicate clearly to clients and colleagues.
  • Attend regular training days.
  • Take responsibility, and be self-motivated and pro-active, to understand all new products and apply training and instructions.
  • Be able to deliver good product knowledge to our clients.
  • To undertake all duties and responsibilities which may fall within the remit of such a post under the direction of your line manager.

FAQs

What is the main responsibility of a Retail Sales Advisor at OMEGA Oxford Street?

The main responsibility is to provide exceptional customer service while merchandising, promoting, and selling OMEGA products, as well as meeting sales targets and boutique objectives.

What kind of experience is required for this position?

Previous experience in the retail industry at a sales advisor level, specifically from a watch/jewelry or prestige retail background, is required.

Is knowledge of luxury retail important for this role?

Yes, having an understanding of luxury retail is essential for this position.

Are there specific language skills that are advantageous for this job?

Yes, the ability to communicate in other languages, such as Mandarin or Arabic, is advantageous.

What are the working hours for a Retail Sales Advisor at OMEGA?

Candidates must be accommodating to shifts, longer trading hours, and staying late for VIP events.

Will training be provided for new employees?

Yes, there will be regular training days to ensure employees are knowledgeable about OMEGA products.

How should a Retail Sales Advisor handle customer interactions?

A Retail Sales Advisor should greet and serve all clients with a friendly demeanor, ensuring to deliver a memorable experience every time, whether in person, over the phone, or via email.

What are the communication expectations for this role?

Employees are expected to adhere to company policies, maintain a professional demeanor, and communicate clearly with both clients and colleagues.

How important is the care of the store in this position?

Maintaining a clean and presentable store at all times is crucial, as both back of house and shop floor care are essential to the brand's image.

What other responsibilities might a Retail Sales Advisor have?

Other responsibilities may include assisting in controlling shrinkage, cash handling, ensuring health and safety standards, and undertaking various duties as directed by a line manager.

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Swatch Group

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

The Swatch Group Ltd is an international group active in the manufacture and sale of finished watches, jewelry, watch movements and components. Swatch Group supplies nearly all components required for the watches sold by its 17 watch and jewelry brands as well as by its two retail brands, Tourbillon and Hour Passion. The Group’s production companies also supply movements and components to third-party watchmakers. The Swatch Group Ltd is also a key player in the manufacture and sale of electronic systems used in watchmaking and other industries. With its watch brands, it is also a leader in the field of sports event timing as official timekeeper and data-handler of most of the Olympic Games of the last decades and major international sports events. The Swatch Group Ltd has a unique emotional culture. Beauty and emotions in watches are as much part of it as high-tech, quality and added value on the customer’s wrist. Both, emotional poetry and innovation play an active part in the commitment to its customers. The Swatch Group Ltd was founded in 1983, by Nicolas G. Hayek. It grew out of the merger of two big Swiss watch groups, ASUAG and SSIH. The Group has since shown steady growth in key financials, leading to records. Today Swatch Group employs more than 33'500 persons in over 50 countries.