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Retail Sales Assistant

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The Works Stores Ltd

28d ago

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
  • Stirling

AI generated summary

  • You need strong customer service skills, good communication, team spirit, reliability, cash handling experience, and prior customer service experience. Keyholders must have supervisory skills.
  • You will provide excellent customer service, maintain store standards, operate tills, support stock management, follow safety procedures, and work with your team to achieve targets and sales goals.

Requirements

  • A passion for delivering great customer service.
  • Strong communication and interpersonal skills.
  • A team player with a positive, can-do attitude.
  • Reliable, punctual, and flexible to work varied shifts.
  • Comfortable using tills and handling cash.
  • Previous experience in customer service or hospitality role.
  • Experience in a fast-paced, high-volume environment.
  • For Keyholders: experience with store opening/closing and basic supervisory responsibilities.

Responsibilities

  • Deliver friendly, knowledgeable, and efficient service to every customer.
  • Maintain excellent store standards, including merchandising, cleanliness, and stock replenishment.
  • Operate tills accurately and handle transactions with care.
  • Support with deliveries, stockroom organisation, and product availability.
  • Follow all operational procedures, including health & safety and loss prevention.
  • As a Keyholder (If applicable, see the ‘Keyholder Responsibilities’ section below), you’ll open and close the store securely, and support with cash handling and store security.
  • Work collaboratively with your team to meet store targets and KPIs.
  • Stay informed about promotions, products, and services to help customers make informed choices.
  • Be a brand ambassador—positive, professional, and passionate about what we do.
  • The role can be physically demanding and hard work - you'll need to be physically comfortable managing stairs and heavy stock, but your supportive team will be there to lend a helping hand!

FAQs

What type of contract is available for the Retail Sales Assistant position?

The position offers an 8-hour contract.

What is the primary mission of a Retail Sales Assistant at The Works?

The primary mission is to deliver exceptional customer service, spark conversations, and assist customers with their shopping missions to create positive experiences.

Are there any employee discounts available?

Yes, employees receive a 25% colleague discount, plus exclusive Double Discount days.

Is previous experience in customer service required for this role?

While previous experience in customer service or a hospitality role is preferred, it is not explicitly required.

What responsibilities might a Keyholder have?

A Keyholder may be responsible for opening and closing the store, cashing up, and carrying out management responsibilities when a manager is not present.

Do you offer training and development opportunities?

Yes, through the Can-Do Academy, employees have instant access to further training and development in areas of interest.

What support is available through The Works for employees and their families?

Employees have access to 24/7 support through the Retail Trust Charity, which includes an Employee Assistance Programme.

Are flexible working hours available?

Yes, The Works is open to discussions about working hours and flexible working arrangements.

What kind of environment does The Works strive to create for its employees?

The Works aims to create a supportive, inclusive environment where employees can feel comfortable and included as part of the team.

What are the expectations for maintaining store standards?

Employees are expected to maintain excellent store standards, which include merchandising, cleanliness, and stock replenishment.

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The Works Stores Ltd

Ambition: To become one of the most loved retailers in the UK - the go-to place for reading, learning, creativity & play

Retail & Consumer Goods
Industry
1001-5000
Employees
1981
Founded Year

Mission & Purpose

The Works is a retail company that offers a wide range of products, including books, arts and crafts supplies, toys, games, and stationery. They aim to provide affordable and inspiring products for families, students, and hobbyists, making creativity and learning accessible to everyone. By offering a diverse selection of quality items at great value, The Works strives to encourage a love of reading, creativity, and play, enhancing the lives of their customers and fostering a vibrant community spirit.