Retail Sales Assistant

Majestic Wine

22d ago

Job
Full-time
Entry Level
Customer Relations
Sales & Business Development
Wrexham

AI generated summary

You should have a passion for wine, excellent customer service skills, time management, adaptability, and a full UK/EU driving license. Prior knowledge is a plus; a can-do attitude is essential.
You will drive sales, deliver top-tier customer service, manage store appearance, assist with operations, enhance wine knowledge, and support team members while ensuring compliance as a key holder.

Requirements

Drive store performance by maximising sales opportunities. Support your team on meeting and exceeding targets through focusing on KPI delivery
Deliver exceptional market leading customer service to drive business growth through customer loyalty & repeat purchases
Demonstrate that you make your own luck by offering your customers a VIP concierge service, actively contacting them with updates on products and tastings.
Sell the story not the Discount. Demonstrate and share your passion for product with customers through an in-depth knowledge of our range.
Take ownership for your wine knowledge, constantly learning about our products to support your WSET qualification and confidence in selling.
Take accountability and pride for the physical appearance and maintenance of your store both internally & externally
Involvement in all operational tasks required for the day-day operational running a Majestic Wine store - from delivering wine to our customers, merchandising stock deliveries and calling our valued customers to drive sales opportunities.
Continuously identify opportunities to make improvements which will optimise the operational running of the store, feeding ideas back to your wider team so you can implement solutions together
Ensure you remain fully compliant, safe & legal by following internal policies, processes and completing mandatory training.
Be an example of Majestic’s Ways of Working and source of support for more junior team members, feeding back to your Store Manager as appropriate.
As a key holder you understand the opening and closing compliance and are confident to operate the store without your management team.
Excellent time-management, delegation and problem-solving skills
Be able to demonstrate your ability to deliver exceptional customer experience & service to every single customer
Self-motivated, able to thrive when working alone and as part of a team
A can-do attitude with a passion for seeing problems through to solutions
Adaptable and resilient to meet the ever-changing demands of our business
Excellent communication and time management skills
Wine knowledge is beneficial but passion to learn more is essential to pass level 2 WSET wine qualifications
Hold a full UK/EU/EEA driving licence for at least 12 months with no more than 6 penalty points

Responsibilities

Drive store performance by maximising sales opportunities. Support your team on meeting and exceeding targets through focusing on KPI delivery
Deliver exceptional market leading customer service to drive business growth through customer loyalty & repeat purchases
Demonstrate that you make your own luck by offering your customers a VIP concierge service, actively contacting them with updates on products and tastings
Sell the story not the Discount. Demonstrate and share your passion for product with customers through an in-depth knowledge of our range
Take ownership for your wine knowledge, constantly learning about our products to support your WSET qualification and confidence in selling
Take accountability and pride for the physical appearance and maintenance of your store both internally & externally
Involvement in all operational tasks required for the day-day operational running of a Majestic Wine store - from delivering wine to our customers, merchandising stock deliveries and calling our valued customers to drive sales opportunities
Continuously identify opportunities to make improvements which will optimise the operational running of the store, feeding ideas back to your wider team so you can implement solutions together
Ensure you remain fully compliant, safe & legal by following internal policies, processes and completing mandatory training
Be an example of Majestic’s Ways of Working and source of support for more junior team members, feeding back to your Store Manager as appropriate
As a key holder you understand the opening and closing compliance and are confident to operate the store without your management team

FAQs

What is the location of the Retail Sales Assistant position?

The position is located in Wrexham.

What type of employment is being offered for this role?

The job is permanent.

How many hours per week will I be working as a Retail Sales Assistant?

You will be working 40 hours per week.

What is the main focus of the Retail Sales Assistant role?

The main focus is to support the store team in driving sales performance and delivering exceptional customer service.

Is previous experience in the wine industry required for this role?

Wine knowledge is beneficial, but a passion to learn more is essential to pass the level 2 WSET wine qualifications.

What key qualities are you looking for in a candidate?

We are looking for candidates who are self-motivated, adaptable, have excellent communication skills, and a passion for exceptional customer service.

What type of training and development opportunities are available?

The company offers career development opportunities supported by excellent in-house training schemes.

Are there any employee benefits associated with this job?

Yes, benefits include a competitive salary, up to 20% staff discount, a uniform, and access to the Retail Trust for various benefits and support services.

Do I need to have a driving license for this position?

Yes, candidates must hold a full UK/EU/EEA driving license for at least 12 months with no more than 6 penalty points.

How can I apply for the Retail Sales Assistant position?

You can apply for the position by submitting your application as directed in the job advertisement.

Majestic Wine

The UK's largest drinks retailer, helping you discover the wines, beers and spirits you'll love.

Manufacturing & Electronics

Industry

1001-5000

Employees

1980

Founded Year

Mission & Purpose

Majestic is the UK’s largest specialist wine retailer. We began in London more than 40 years ago and today have more than 200 stores nationwide. Our focus is to help our customers discover wines, beers and spirits they'll love. So we always go one step further to ensure they have a fantastic personalised experience in store – whether that's through our in-store tasting counters, expert recommendations, a no-quibble refund guarantee, free glass hire, a carry-to-car service and much more. As the UK's specialist, it's our responsibility to have a market-leading, innovative range. That's why our multi-award-winning buying team is always on the hunt for products that combine real quality with value. And each of our 1,400 wines, beers and spirits has something truly special to offer. We pride ourselves on our friendly, expert colleagues both in the Support Centre and in our stores – our key strength is over 1,000 WSET trained colleagues offering knowledgeable service across all channels. In fact, we’re one of Europe’s biggest wine educators.