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Retail Sales Assistant

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The Works Stores Ltd

8d ago

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    Sales & Business Development
  • Leeds

AI generated summary

  • You need a passion for customer service, strong communication skills, reliability, cash handling experience, and prior work in fast-paced settings. Keyholders require supervisory experience.
  • You will provide excellent customer service, maintain store standards, operate tills, handle stock, follow procedures, support the team, and stay informed about products and promotions.

Requirements

  • A passion for delivering great customer service.
  • Strong communication and interpersonal skills.
  • A team player with a positive, can-do attitude.
  • Reliable, punctual, and flexible to work varied shifts.
  • Comfortable using tills and handling cash.
  • Previous experience in customer service or hospitality role.
  • Experience in a fast-paced, high-volume environment.
  • For Keyholders: experience with store opening/closing and basic supervisory responsibilities.

Responsibilities

  • Deliver friendly, knowledgeable, and efficient service to every customer.
  • Maintain excellent store standards, including merchandising, cleanliness, and stock replenishment.
  • Operate tills accurately and handle transactions with care.
  • Support with deliveries, stockroom organisation, and product availability.
  • Follow all operational procedures, including health & safety and loss prevention.
  • As a Keyholder (If applicable, see the ‘Keyholder Responsibilities’ section below), you’ll open and close the store securely, and support with cash handling and store security.
  • Work collaboratively with your team to meet store targets and KPIs.
  • Stay informed about promotions, products, and services to help customers make informed choices.
  • Be a brand ambassador—positive, professional, and passionate about what we do.

FAQs

What are the working hours for the Retail Sales Assistant position?

The Retail Sales Assistant position is based on an 8-hour contract.

What is the mission of a Retail Sales Assistant at The Works?

The mission is to deliver exceptional service, spark conversations, and help customers with their shopping missions while creating a positive and welcoming atmosphere in the store.

Are there opportunities for growth and training as a Retail Sales Assistant?

Yes, The Works offers access to the Can-Do Academy for training and development, allowing you to grow your skills and career in areas that interest you.

Do Retail Sales Assistants receive employee discounts?

Yes, as a Retail Sales Assistant, you receive a 25% colleague discount, plus exclusive Double Discount days.

Are there benefits for family leave?

Yes, The Works offers enhanced maternity, paternity, and adoption pay as part of their Family Friendly Leave policy.

What is the role of a Keyholder and how does it differ from a Retail Sales Assistant?

A Keyholder takes on additional responsibilities such as opening and closing the store and cash handling. Keyholders also receive enhanced pay for these responsibilities.

Is previous experience in customer service required for this position?

While previous experience in a customer service or hospitality role is preferred, it is not necessarily a requirement.

How does The Works promote diversity and inclusion?

The Works is proud to have an inclusive culture where everyone feels able to be themselves and actively welcomes under-represented groups, offering support for reasonable adjustments.

What is the healthcare support provided to employees?

The Works offers a Healthcare Cash Plan to support everyday healthcare costs for employees.

What should I expect in terms of physical demands of the job?

The role can be physically demanding, involving managing stairs and heavy stock, but support from the team is always available.

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The Works Stores Ltd

Ambition: To become one of the most loved retailers in the UK - the go-to place for reading, learning, creativity & play

Retail & Consumer Goods
Industry
1001-5000
Employees
1981
Founded Year

Mission & Purpose

The Works is a retail company that offers a wide range of products, including books, arts and crafts supplies, toys, games, and stationery. They aim to provide affordable and inspiring products for families, students, and hobbyists, making creativity and learning accessible to everyone. By offering a diverse selection of quality items at great value, The Works strives to encourage a love of reading, creativity, and play, enhancing the lives of their customers and fostering a vibrant community spirit.