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Retail Sales Assistant

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The Works Stores Ltd

3d ago

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    Sales & Business Development

AI generated summary

  • You need a passion for customer service, strong communication skills, and reliability. Experience in fast-paced environments and cash handling is essential, with supervisory skills for Keyholders.
  • You will provide excellent customer service, maintain store standards, handle transactions, assist with stock management, follow operational procedures, and collaborate with your team to achieve targets.

Requirements

  • A passion for delivering great customer service.
  • Strong communication and interpersonal skills.
  • A team player with a positive, can-do attitude.
  • Reliable, punctual, and flexible to work varied shifts.
  • Comfortable using tills and handling cash.
  • Previous experience in customer service or hospitality role.
  • Experience in a fast-paced, high-volume environment.
  • For Keyholders: experience with store opening/closing and basic supervisory responsibilities.

Responsibilities

  • Deliver friendly, knowledgeable, and efficient service to every customer.
  • Maintain excellent store standards, including merchandising, cleanliness, and stock replenishment.
  • Operate tills accurately and handle transactions with care.
  • Support with deliveries, stockroom organisation, and product availability.
  • Follow all operational procedures, including health & safety and loss prevention.
  • As a Keyholder (If applicable, see the ‘Keyholder Responsibilities’ section below), you’ll open and close the store securely, and support with cash handling and store security.
  • Work collaboratively with your team to meet store targets and KPIs.
  • Stay informed about promotions, products, and services to help customers make informed choices.
  • Be a brand ambassador—positive, professional, and passionate about what we do.

FAQs

What is the contract length for the Retail Sales Assistant position?

This position is for a 4-hour contract.

What are the main responsibilities of a Retail Sales Assistant?

The main responsibilities include delivering exceptional customer service, maintaining store standards, operating tills, supporting deliveries, and working collaboratively with the team.

Are there opportunities for career advancement within the company?

Yes, employees can access further training and development through the Can-Do Academy, and there are opportunities to take on additional responsibilities as a Keyholder.

What benefits do employees receive?

Employees receive a 25% colleague discount, access to exclusive online discounts, enhanced family leave, holiday provisions, and various support programs like a healthcare cash plan and Employee Assistance Programme.

Is previous experience required for this role?

Previous experience in a customer service or hospitality role is preferred, as well as experience in a fast-paced, high-volume environment.

Do I need to be over a certain age to apply for this position?

Yes, you need to be over 18 to be considered for the Keyholder responsibilities, which include holding keys and taking on management tasks.

What qualities are important for a Retail Sales Assistant?

Important qualities include a passion for customer service, strong communication skills, a positive attitude, reliability, and the ability to work well in a team.

How does the company promote diversity and inclusion?

The Works is committed to an inclusive culture, welcoming applicants from all backgrounds, including under-represented groups. The company is open to discussions about flexible working hours and reasonable adjustments during the interview process.

What is the purpose of this role at The Works?

The purpose is to inspire reading, learning, creativity, and play in customers through excellent service and engagement.

Will I receive training for my role as a Retail Sales Assistant?

Yes, training and support will be provided, especially if you take on additional responsibilities as a Keyholder.

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The Works Stores Ltd

Ambition: To become one of the most loved retailers in the UK - the go-to place for reading, learning, creativity & play

Retail & Consumer Goods
Industry
1001-5000
Employees
1981
Founded Year

Mission & Purpose

The Works is a retail company that offers a wide range of products, including books, arts and crafts supplies, toys, games, and stationery. They aim to provide affordable and inspiring products for families, students, and hobbyists, making creativity and learning accessible to everyone. By offering a diverse selection of quality items at great value, The Works strives to encourage a love of reading, creativity, and play, enhancing the lives of their customers and fostering a vibrant community spirit.