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Retail Sales Assistant

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The Works Stores Ltd

20d ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    Sales & Business Development
  • Edinburgh

AI generated summary

  • You should have a passion for customer service, strong communication skills, team spirit, reliability, till experience, and past roles in fast-paced environments. Keyholders need supervisory experience.
  • You will provide excellent customer service, maintain store standards, manage transactions, support stock organization, and collaborate with your team to meet targets while ensuring safety and security.

Requirements

  • A passion for delivering great customer service.
  • Strong communication and interpersonal skills.
  • A team player with a positive, can-do attitude.
  • Reliable, punctual, and flexible to work varied shifts.
  • Comfortable using tills and handling cash.
  • Previous experience in customer service or hospitality role.
  • Experience in a fast-paced, high-volume environment.
  • For Keyholders: experience with store opening/closing and basic supervisory responsibilities.

Responsibilities

  • Deliver friendly, knowledgeable, and efficient service to every customer.
  • Maintain excellent store standards, including merchandising, cleanliness, and stock replenishment.
  • Operate tills accurately and handle transactions with care.
  • Support with deliveries, stockroom organisation, and product availability.
  • Follow all operational procedures, including health & safety and loss prevention.
  • As a Keyholder (If applicable, see the ‘Keyholder Responsibilities’ section below), you’ll open and close the store securely, and support with cash handling and store security.
  • Work collaboratively with your team to meet store targets and KPIs.
  • Stay informed about promotions, products, and services to help customers make informed choices.
  • Be a brand ambassador—positive, professional, and passionate about what we do.
  • The role can be physically demanding and hard work - you'll need to be physically comfortable managing stairs and heavy stock, but your supportive team will be there to lend a helping hand!

FAQs

What are the working hours for the Retail Sales Assistant position?

The position is based on an 8-hour contract with varied shifts.

What perks do Retail Sales Assistants receive?

Retail Sales Assistants enjoy a 25% colleague discount, access to exclusive online discounts, enhanced family leave, 28 days of holiday, opportunities for training and development, early access to wages, a share scheme, 24/7 family support, and a healthcare cash plan among others.

What is the main responsibility of a Retail Sales Assistant?

A Retail Sales Assistant is responsible for delivering exceptional customer service, maintaining excellent store standards, handling transactions, supporting stock management, and acting as a brand ambassador.

Is prior experience required for this role?

Previous experience in a customer service or hospitality role is preferred but not strictly required.

Are there opportunities for career development in this position?

Yes, the position offers opportunities for skill growth and career advancement through training programs like the Can-Do Academy and potential to become a Keyholder.

What qualities do you look for in a candidate?

Ideal candidates should have a passion for customer service, strong communication skills, a positive attitude, reliability, and flexibility in their schedule.

Do you provide support for diverse candidates?

Yes, The Works promotes diversity and inclusion and encourages applications from under-represented groups, providing reasonable adjustments for interviews if needed.

What does being a Keyholder involve?

As a Keyholder, you would open and close the store, manage cash handling, and take on some supervisory responsibilities when a manager isn't present.

Will I receive a training if I become a Keyholder?

Yes, the company provides training and support for Keyholders to prepare them for their responsibilities and enhance their skills.

Is the role physically demanding?

Yes, the role may involve physical tasks such as managing stairs and heavy stock, but team support is available.

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The Works Stores Ltd

Ambition: To become one of the most loved retailers in the UK - the go-to place for reading, learning, creativity & play

Retail & Consumer Goods
Industry
1001-5000
Employees
1981
Founded Year

Mission & Purpose

The Works is a retail company that offers a wide range of products, including books, arts and crafts supplies, toys, games, and stationery. They aim to provide affordable and inspiring products for families, students, and hobbyists, making creativity and learning accessible to everyone. By offering a diverse selection of quality items at great value, The Works strives to encourage a love of reading, creativity, and play, enhancing the lives of their customers and fostering a vibrant community spirit.