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Retail Sales Assistant/Driver

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Majestic Wine

11d ago

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    Sales & Business Development

AI generated summary

  • You need excellent time-management, problem-solving, and communication skills, with a passion for customer service and wine. A full UK/EU/EEA driving licence and adaptability are essential.
  • You will drive sales through exceptional customer service, manage store appearance, deliver products, optimize operations, ensure compliance, and support junior team members.

Requirements

  • Excellent time-management, delegation and problem-solving skills
  • Be able to demonstrate your ability to deliver exceptional customer experience & service to every single customer
  • Self-motivated, able to thrive when working alone and as part of a team
  • A can-do attitude with a passion for seeing problems through to solutions
  • Adaptable and resilient to meet the ever-changing demands of our business
  • Excellent communication and time management skills
  • Wine knowledge is beneficial but passion to learn more is essential to pass level 2 WSET wine qualifications
  • Hold a full UK/EU/EEA driving licence for at least 12 months with no more than 6 penalty points

Responsibilities

  • Drive store performance by maximising sales opportunities. Support your team on meeting and exceeding targets through focusing on KPI delivery
  • Deliver exceptional market leading customer service to drive business growth through customer loyalty & repeat purchases
  • Demonstrate that you make your own luck by offering your customers a VIP concierge service, actively contacting them with updates on products and tastings.
  • Sell the story not the Discount. Demonstrate and share your passion for product with customers through an in-depth knowledge of our range.
  • Take ownership for your wine knowledge, constantly learning about our products to support your WSET qualification and confidence in selling.
  • Take accountability and pride for the physical appearance and maintenance of your store both internally & externally
  • Involvement in all operational tasks required for the day-day operational running a Majestic Wine store - from delivering wine to our customers, merchandising stock deliveries and calling our valued customers to drive sales opportunities.
  • Continuously identify opportunities to make improvements which will optimise the operational running of the store, feeding ideas back to your wider team so you can implement solutions together
  • Ensure you remain fully compliant, safe & legal by following internal policies, processes and completing mandatory training.
  • Be an example of Majestic’s Ways of Working and source of support for more junior team members, feeding back to your Store Manager as appropriate.
  • As a key holder you understand the opening and closing compliance and are confident to operate the store without your management team.

FAQs

What is the job title for this position?

The job title is Retail Sales Assistant/Driver.

What type of employment is offered for this role?

The position is a Permanent Part Time role.

What are the working hours for this job?

The job requires 10 hours per week, with the necessity to work weekends and evenings.

Is there a driving requirement for this position?

Yes, driving is a key part of this position, and candidates must have a full UK manual driver's license held for at least 12 months.

What is the job reference number?

The job reference number is 039250.

What are the main responsibilities of the Retail Sales Assistant/Driver role?

Main responsibilities include driving store performance, delivering exceptional customer service, maintaining the store's appearance, and handling operational tasks such as delivering wine to customers and merchandising stock.

Are there any specific qualifications required for this role?

A full UK/EU/EEA driving license is required, along with a passion for wine and a willingness to pursue WSET qualifications.

What kind of development opportunities are available in this role?

The company offers career development opportunities, including in-house training schemes and support for career progression.

What employee benefits are provided?

Benefits include a competitive salary, performance bonuses, up to 20% staff discount, company pension plan, life assurance, holiday days, wine tasting events, and access to retail rewards among others.

When was this job published?

The job was published about 9 hours ago.

Can candidates without wine knowledge apply for this role?

Yes, while wine knowledge is beneficial, a passion for learning and a willingness to gain knowledge is essential for this position.

What is the duration of the contract for this position?

The contract is fixed term until 29/12/2025.

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Majestic Wine

The UK's largest drinks retailer, helping you discover the wines, beers and spirits you'll love.

Manufacturing & Electronics
Industry
1001-5000
Employees
1980
Founded Year

Mission & Purpose

Majestic is the UK’s largest specialist wine retailer. We began in London more than 40 years ago and today have more than 200 stores nationwide. Our focus is to help our customers discover wines, beers and spirits they'll love. So we always go one step further to ensure they have a fantastic personalised experience in store – whether that's through our in-store tasting counters, expert recommendations, a no-quibble refund guarantee, free glass hire, a carry-to-car service and much more. As the UK's specialist, it's our responsibility to have a market-leading, innovative range. That's why our multi-award-winning buying team is always on the hunt for products that combine real quality with value. And each of our 1,400 wines, beers and spirits has something truly special to offer. We pride ourselves on our friendly, expert colleagues both in the Support Centre and in our stores – our key strength is over 1,000 WSET trained colleagues offering knowledgeable service across all channels. In fact, we’re one of Europe’s biggest wine educators.