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Retail Sales Assistant - Keyholder

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The Works Stores Ltd

2mo ago

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    Hospitality & Retail

AI generated summary

  • You should have strong customer service skills, be reliable and flexible, handle cash and tills, and ideally have experience in a fast-paced environment and supervisory responsibilities for keyholders.
  • You will provide excellent customer service, maintain store standards, manage transactions, support stock organization, ensure safety compliance, and collaborate with the team to achieve targets.

Requirements

  • A passion for delivering great customer service.
  • Strong communication and interpersonal skills.
  • A team player with a positive, can-do attitude.
  • Reliable, punctual, and flexible to work varied shifts.
  • Comfortable using tills and handling cash.
  • Previous experience in customer service or hospitality role.
  • Experience in a fast-paced, high-volume environment.
  • For Keyholders: experience with store opening/closing and basic supervisory responsibilities.

Responsibilities

  • Deliver friendly, knowledgeable, and efficient service to every customer.
  • Maintain excellent store standards, including merchandising, cleanliness, and stock replenishment.
  • Operate tills accurately and handle transactions with care.
  • Support with deliveries, stockroom organisation, and product availability.
  • Follow all operational procedures, including health & safety and loss prevention.
  • As a Keyholder (If applicable, see the ‘Keyholder Responsibilities’ section below), you’ll open and close the store securely, and support with cash handling and store security.
  • Work collaboratively with your team to meet store targets and KPIs.
  • Stay informed about promotions, products, and services to help customers make informed choices.
  • Be a brand ambassador—positive, professional, and passionate about what we do.
  • The role can be physically demanding and hard work - you'll need to be physically comfortable managing stairs and heavy stock, but your supportive team will be there to lend a helping hand!

FAQs

What is the contract hours for the Retail Sales Assistant - Keyholder position?

The position has an 8-hour contract.

What are the primary responsibilities of a Retail Sales Assistant?

The primary responsibilities include delivering exceptional customer service, maintaining store standards, operating tills, supporting stock management, and acting as a brand ambassador.

Are there any benefits offered for working at The Works?

Yes, The Works offers a variety of perks including a 25% colleague discount, access to exclusive online discounts, family-friendly leave, 28 days of holiday, and numerous training and development opportunities.

What qualities are valued in a Retail Sales Assistant?

Strong communication skills, a passion for customer service, a positive attitude, reliability, and team collaboration are highly valued.

Is prior experience required for this role?

Previous experience in customer service or a hospitality role is preferred, particularly in fast-paced environments.

What does being a Keyholder entail?

As a Keyholder, you will be responsible for opening and closing the store, managing cash handling, and taking on some management responsibilities when the manager is not in the store.

How does The Works promote diversity and inclusion?

The Works prides itself on an inclusive culture, welcoming under-represented groups, and is open to discussions about flexible working hours and reasonable adjustments.

Can I gain additional pay as a Keyholder?

Yes, Keyholders receive an enhanced rate of pay to recognize the additional responsibilities of opening and closing the store.

What kind of training is available for employees?

Employees have access to the Can-Do Academy for training and development opportunities in areas of interest.

What is the store's stance on health and safety?

The Works requires all employees to follow operational procedures, including health and safety regulations and loss prevention practices.

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The Works Stores Ltd

Ambition: To become one of the most loved retailers in the UK - the go-to place for reading, learning, creativity & play

Retail & Consumer Goods
Industry
1001-5000
Employees
1981
Founded Year

Mission & Purpose

The Works is a retail company that offers a wide range of products, including books, arts and crafts supplies, toys, games, and stationery. They aim to provide affordable and inspiring products for families, students, and hobbyists, making creativity and learning accessible to everyone. By offering a diverse selection of quality items at great value, The Works strives to encourage a love of reading, creativity, and play, enhancing the lives of their customers and fostering a vibrant community spirit.