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Retail Sales Assistant - Keyholder

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The Works Stores Ltd

2d ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    Hospitality & Retail
  • Coventry

AI generated summary

  • You need a passion for customer service, strong communication skills, team spirit, reliability, till experience, and previous customer service in a fast-paced environment. Keyholders require supervisory experience.
  • You will provide excellent customer service, maintain store standards, handle transactions, support deliveries, ensure security, meet targets, and promote products effectively.

Requirements

  • A passion for delivering great customer service.
  • Strong communication and interpersonal skills.
  • A team player with a positive, can-do attitude.
  • Reliable, punctual, and flexible to work varied shifts.
  • Comfortable using tills and handling cash.
  • Previous experience in customer service or hospitality role.
  • Experience in a fast-paced, high-volume environment.
  • For Keyholders: experience with store opening/closing and basic supervisory responsibilities.

Responsibilities

  • Deliver friendly, knowledgeable, and efficient service to every customer.
  • Maintain excellent store standards, including merchandising, cleanliness, and stock replenishment.
  • Operate tills accurately and handle transactions with care.
  • Support with deliveries, stockroom organisation, and product availability.
  • Follow all operational procedures, including health & safety and loss prevention.
  • As a Keyholder (If applicable, see the ‘Keyholder Responsibilities’ section below), you’ll open and close the store securely, and support with cash handling and store security.
  • Work collaboratively with your team to meet store targets and KPIs.
  • Stay informed about promotions, products, and services to help customers make informed choices.
  • Be a brand ambassador—positive, professional, and passionate about what we do.

FAQs

What is the contract type for the Retail Sales Assistant - Keyholder position?

The position is an 8-hour contract.

What is the main purpose of this role?

The main purpose is to inspire reading, learning, creativity, and play by delivering exceptional customer service and engaging with customers on the shop floor.

What are some of the perks offered to employees?

Employees enjoy perks such as a 25% colleague discount, access to exclusive online discounts, enhanced family-friendly leave, holiday entitlement, training and development opportunities, and more.

What responsibilities does a Keyholder have?

Keyholder responsibilities include opening and closing the store, handling cash, and carrying out management responsibilities in the absence of a manager.

What skills are important for this role?

Important skills include a passion for delivering great customer service, strong communication and interpersonal skills, reliability, and the ability to work as part of a team.

Is previous experience required for this position?

Previous experience in a customer service or hospitality role is preferred, along with experience in a fast-paced environment for those applying for Keyholder roles.

Are there opportunities for career growth?

Yes, employees are encouraged to grow their skills and advance their careers through the Can-Do Academy and by taking on additional responsibilities as a Keyholder.

How does The Works promote diversity and inclusion?

The Works fosters an inclusive culture, welcoming diverse groups and being open to discussions about flexible working and reasonable adjustments for applicants.

What operational procedures must employees follow?

Employees must adhere to operational procedures related to health and safety, loss prevention, and maintaining store standards.

What does being a Brand Ambassador entail?

Being a Brand Ambassador means positively representing The Works through friendly interactions, support for colleagues, and a commitment to the brand’s values and purpose.

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The Works Stores Ltd

Ambition: To become one of the most loved retailers in the UK - the go-to place for reading, learning, creativity & play

Retail & Consumer Goods
Industry
1001-5000
Employees
1981
Founded Year

Mission & Purpose

The Works is a retail company that offers a wide range of products, including books, arts and crafts supplies, toys, games, and stationery. They aim to provide affordable and inspiring products for families, students, and hobbyists, making creativity and learning accessible to everyone. By offering a diverse selection of quality items at great value, The Works strives to encourage a love of reading, creativity, and play, enhancing the lives of their customers and fostering a vibrant community spirit.