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Retail Sales Assistant - Keyholder

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The Works Stores Ltd

1mo ago

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    Sales & Business Development

AI generated summary

  • You need strong customer service skills, communication, reliability, cash handling experience, and the ability to work flexible shifts. Keyholders need opening/closing experience and basic supervision skills.
  • You will provide excellent customer service, maintain store standards, operate tills, manage stock, ensure security, support team goals, and promote products and services effectively.

Requirements

  • A passion for delivering great customer service.
  • Strong communication and interpersonal skills.
  • A team player with a positive, can-do attitude.
  • Reliable, punctual, and flexible to work varied shifts.
  • Comfortable using tills and handling cash.
  • Previous experience in customer service or hospitality role.
  • Experience in a fast-paced, high-volume environment.
  • For Keyholders: experience with store opening/closing and basic supervisory responsibilities.

Responsibilities

  • Deliver friendly, knowledgeable, and efficient service to every customer.
  • Maintain excellent store standards, including merchandising, cleanliness, and stock replenishment.
  • Operate tills accurately and handle transactions with care.
  • Support with deliveries, stockroom organisation, and product availability.
  • Follow all operational procedures, including health & safety and loss prevention.
  • As a Keyholder (If applicable, see the ‘Keyholder Responsibilities’ section below), you’ll open and close the store securely, and support with cash handling and store security.
  • Work collaboratively with your team to meet store targets and KPIs.
  • Stay informed about promotions, products, and services to help customers make informed choices.
  • Be a brand ambassador—positive, professional, and passionate about what we do.

FAQs

What is the contract type for the Retail Sales Assistant - Keyholder position?

The position is for a 25-hour contract.

What is the main purpose of the Retail Sales Assistant role?

The main purpose is to deliver exceptional customer service, spark conversations, and assist customers with their shopping needs, all while representing the brand positively.

Are there any discounts available for employees?

Yes, employees receive a 25% colleague discount, along with exclusive Double Discount days.

What are the working hours expectation for this role?

The role requires reliability, punctuality, and flexibility to work varied shifts.

Is experience in customer service required for this position?

Yes, previous experience in a customer service or hospitality role is preferred.

What additional responsibilities do Keyholders have?

Keyholders are responsible for opening and closing the store, cashing up, and carrying out basic management responsibilities when a manager is not present.

Are there any training opportunities offered for this role?

Yes, the Can-Do Academy offers access to further training and development opportunities in areas of interest.

Is there a support system in place for employees and their families?

Yes, employees have access to 24/7 support through the Retail Trust Charity, which includes an Employee Assistance Programme.

Does the position require handling cash?

Yes, the role includes operating tills accurately and handling cash transactions with care.

What is the company's stance on diversity and inclusion?

The Works promotes an inclusive culture and is open to under-represented groups, ensuring everyone feels they can be themselves.

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The Works Stores Ltd

Ambition: To become one of the most loved retailers in the UK - the go-to place for reading, learning, creativity & play

Retail & Consumer Goods
Industry
1001-5000
Employees
1981
Founded Year

Mission & Purpose

The Works is a retail company that offers a wide range of products, including books, arts and crafts supplies, toys, games, and stationery. They aim to provide affordable and inspiring products for families, students, and hobbyists, making creativity and learning accessible to everyone. By offering a diverse selection of quality items at great value, The Works strives to encourage a love of reading, creativity, and play, enhancing the lives of their customers and fostering a vibrant community spirit.