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Retail Sales Assistant - Keyholder

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The Works Stores Ltd

2d ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    Sales & Business Development
  • Coventry

AI generated summary

  • You should have strong customer service skills, teamwork, reliability, and cash handling experience. Previous customer service or hospitality experience is essential, along with keyholder responsibilities for leadership roles.
  • You will provide excellent customer service, maintain store standards, manage transactions, assist with stock, ensure security, and work with the team to meet sales targets while staying informed on products.

Requirements

  • A passion for delivering great customer service.
  • Strong communication and interpersonal skills.
  • A team player with a positive, can-do attitude.
  • Reliable, punctual, and flexible to work varied shifts.
  • Comfortable using tills and handling cash.
  • Previous experience in customer service or hospitality role.
  • Experience in a fast-paced, high-volume environment.
  • For Keyholders: experience with store opening/closing and basic supervisory responsibilities.

Responsibilities

  • Deliver friendly, knowledgeable, and efficient service to every customer.
  • Maintain excellent store standards, including merchandising, cleanliness, and stock replenishment.
  • Operate tills accurately and handle transactions with care.
  • Support with deliveries, stockroom organisation, and product availability.
  • Follow all operational procedures, including health & safety and loss prevention.
  • As a Keyholder (If applicable, see the ‘Keyholder Responsibilities’ section below), you’ll open and close the store securely, and support with cash handling and store security.
  • Work collaboratively with your team to meet store targets and KPIs.
  • Stay informed about promotions, products, and services to help customers make informed choices.
  • Be a brand ambassador—positive, professional, and passionate about what we do.
  • The role can be physically demanding and hard work - you'll need to be physically comfortable managing stairs and heavy stock, but your supportive team will be there to lend a helping hand!

FAQs

What is the contract type for the Retail Sales Assistant - Keyholder position?

The position offers an 8-hour contract.

What is the main purpose of The Works as a company?

The Works aims to inspire reading, learning, creativity, and play.

What kind of discount do employees get?

Employees receive a 25% colleague discount, plus exclusive Double Discount days.

What are some of the key responsibilities of a Retail Sales Assistant?

Key responsibilities include delivering exceptional customer service, maintaining store standards, operating tills, supporting with deliveries, and being a brand ambassador.

Are there opportunities for training and development within the company?

Yes, employees have access to the Can-Do Academy for further training and development in areas that interest them.

What are the keyholder responsibilities for this role?

Keyholder responsibilities include opening and closing the store, managing cash handling, and carrying out management responsibilities when a manager isn't present.

What skills and behaviors are expected for a Retail Sales Assistant?

Candidates should have a passion for customer service, strong communication skills, a positive attitude, reliability, and previous experience in a customer service or hospitality role.

Does The Works promote diversity and inclusion?

Yes, The Works is proud to have an inclusive culture and welcomes all individuals, including those from under-represented groups.

Can I apply for flexible working hours?

Yes, The Works is open to discussions around working hours and flexible working arrangements.

Will I receive support for my healthcare costs?

Yes, employees have access to a Healthcare Cash Plan to support everyday healthcare costs.

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The Works Stores Ltd

Ambition: To become one of the most loved retailers in the UK - the go-to place for reading, learning, creativity & play

Retail & Consumer Goods
Industry
1001-5000
Employees
1981
Founded Year

Mission & Purpose

The Works is a retail company that offers a wide range of products, including books, arts and crafts supplies, toys, games, and stationery. They aim to provide affordable and inspiring products for families, students, and hobbyists, making creativity and learning accessible to everyone. By offering a diverse selection of quality items at great value, The Works strives to encourage a love of reading, creativity, and play, enhancing the lives of their customers and fostering a vibrant community spirit.