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Retail Sales Assistant - Keyholder

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The Works Stores Ltd

14d ago

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    Hospitality & Retail
  • Leeds

AI generated summary

  • You must have a passion for customer service, strong communication skills, reliability, cash handling experience, previous retail/hospitality experience, and supervisory ability for keyholders.
  • You will provide excellent customer service, maintain store standards, handle transactions, support stock organization, follow operational procedures, and collaborate with your team to meet targets.

Requirements

  • A passion for delivering great customer service.
  • Strong communication and interpersonal skills.
  • A team player with a positive, can-do attitude.
  • Reliable, punctual, and flexible to work varied shifts.
  • Comfortable using tills and handling cash.
  • Previous experience in customer service or hospitality role.
  • Experience in a fast-paced, high-volume environment.
  • For Keyholders: experience with store opening/closing and basic supervisory responsibilities.

Responsibilities

  • Deliver friendly, knowledgeable, and efficient service to every customer.
  • Maintain excellent store standards, including merchandising, cleanliness, and stock replenishment.
  • Operate tills accurately and handle transactions with care.
  • Support with deliveries, stockroom organisation, and product availability.
  • Follow all operational procedures, including health & safety and loss prevention.
  • As a Keyholder (If applicable, see the ‘Keyholder Responsibilities’ section below), you’ll open and close the store securely, and support with cash handling and store security.
  • Work collaboratively with your team to meet store targets and KPIs.
  • Stay informed about promotions, products, and services to help customers make informed choices.
  • Be a brand ambassador—positive, professional, and passionate about what we do.

FAQs

What is the contract type for the Retail Sales Assistant - Keyholder position?

The position has an 8-hour contract.

What does the role of a Keyholder involve?

As a Keyholder, you will open and close the store securely, manage cash handling, and take on some management responsibilities when a manager isn't present.

What kind of discounts do employees receive?

Employees receive a 25% colleague discount, along with exclusive Double Discount days.

What opportunities for training and development does The Works provide?

The Works offers access to the Can-Do Academy, which provides instant access to further training and development in areas that interest you.

Do I need previous experience for this position?

Yes, previous experience in customer service or a hospitality role is preferred.

Is there support for work-life balance or family leave?

Yes, The Works offers family-friendly leave, including enhanced maternity, paternity, and adoption pay.

Are there perks related to health and wellbeing?

Yes, employees have access to a Healthcare Cash Plan and 24/7 support for you and your family through the Retail Trust Charity.

How are employees recognized for their service?

The Works features long service awards, which recognize and celebrate employee commitment.

What are the core values of The Works?

The core values are Crafty, Caring, and Can-do.

Does The Works promote diversity and inclusion?

Yes, The Works has an inclusive culture and welcomes applications from under-represented groups, and is open to discussing flexible working arrangements.

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The Works Stores Ltd

Ambition: To become one of the most loved retailers in the UK - the go-to place for reading, learning, creativity & play

Retail & Consumer Goods
Industry
1001-5000
Employees
1981
Founded Year

Mission & Purpose

The Works is a retail company that offers a wide range of products, including books, arts and crafts supplies, toys, games, and stationery. They aim to provide affordable and inspiring products for families, students, and hobbyists, making creativity and learning accessible to everyone. By offering a diverse selection of quality items at great value, The Works strives to encourage a love of reading, creativity, and play, enhancing the lives of their customers and fostering a vibrant community spirit.