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Retail Sales Assistant - Keyholder

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The Works Stores Ltd

Today

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Sales & Business Development

AI generated summary

  • You must be positive, creative, and passionate, excel in a fast-paced environment, handle stock duties, and be 18+ to progress to keyholder training for additional pay.
  • You will greet customers, inspire their creativity, support store management, and help open/close the store. Training will be provided for keyholding tasks, with additional pay for this responsibility.

Requirements

  • Genuine and authentic: Your positivity, creativity, and passion for our brand and products shine through. Talking to people is your superpower, and customers can't resist your helpful recommendations!
  • Resilient champion: You can handle the fast-paced retail environment like a boss, juggling busy days, heavy deliveries, and customers with ease. You're the ultimate multitasking hero!
  • Stock magician: You tackle the puzzle of sorting, pricing, and merchandising deliveries like a pro! Embrace the boxes; they've got nothing on you!
  • If you’re over 18, you’ll join as a keyholder.
  • You won’t be able to complete keyholding duties just yet, but when you reach your 18th birthday, we'll get you set up for training so that you can earn the additional keyholding pay enhancement when on keyholder duties.

Responsibilities

  • As a Retail Sales Assistant at The Works, you’ll discover that this is not just a job. This is a mission to inspire people to read, learn, create and play!
  • You’ll be the heartbeat of our retail store by greeting customers with a warm smile and helping them leave happy and excited to unlock their imaginations. Your passion and enthusiasm for our brand and products will be contagious and motivating. Our customers will want to return, time and time again for more inspiration and products that satisfy their creative needs.
  • If you’re over 18, you’ll join as a keyholder. Our Retail Sales Assistants support our Store Management team to keep the stores running like clockwork by opening, closing, and running the store when needed, (holidays, days off, sickness etc), but don’t worry we’ll train you to do this.
  • There are a lot of valuable skills to learn here that will benefit you in the future. You’ll also receive our additional keyholding pay enhancement when holding keys.

FAQs

What is the working contract for the Retail Sales Assistant - Keyholder position?

The position is offered on a 12-hour contract.

What is the primary mission of The Works?

Our mission is to inspire reading, learning, creativity, and play.

What type of perks and benefits do you offer to employees?

We offer various perks including a 25% colleague discount, exclusive online discounts, enhanced family leave, 28 days of holiday (33 for certain management roles), access to training and development through the Can-Do Academy, Wagestream for early wage access, and a healthcare cash plan, among others.

What does being a keyholder involve?

As a keyholder, you will support the Store Management team by opening, closing, and running the store when needed, including during holidays, days off, or sickness.

Is there an age requirement to become a keyholder?

Yes, you must be over 18 to take on keyholding duties. If you are under 18, you will be trained for keyholding once you reach your birthday.

What skills or behaviours are valued in a Retail Sales Assistant?

We value genuine positivity, creativity, resilience in fast-paced environments, excellent multitasking abilities, and strong skills in stock management and merchandising.

Is there a focus on diversity and inclusion within the company?

Yes, The Works promotes an inclusive culture where everyone can be themselves, and we welcome under-represented groups including ethnic minorities, people with disabilities, and members of the LGBTQ+ community.

How does The Works gather employee feedback?

We conduct an annual anonymous colleague engagement survey to gather feedback and suggestions from employees about their experiences and to understand how we can improve.

Are flexible working hours available?

Yes, we are open to discussions around working hours and flexible working arrangements.

What types of career development opportunities does The Works offer?

We provide access to further training and development opportunities through our Can-Do Academy, which allows employees to grow their skills and advance their careers.

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The Works Stores Ltd

Ambition: To become one of the most loved retailers in the UK - the go-to place for reading, learning, creativity & play

Retail & Consumer Goods
Industry
1001-5000
Employees
1981
Founded Year

Mission & Purpose

The Works is a retail company that offers a wide range of products, including books, arts and crafts supplies, toys, games, and stationery. They aim to provide affordable and inspiring products for families, students, and hobbyists, making creativity and learning accessible to everyone. By offering a diverse selection of quality items at great value, The Works strives to encourage a love of reading, creativity, and play, enhancing the lives of their customers and fostering a vibrant community spirit.