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Retail Sales Assistant Keyholder - Temporary Contract

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The Works Stores Ltd

20d ago

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    Hospitality & Retail

AI generated summary

  • You should have great customer service skills, strong communication, be a team player, reliable, experienced in fast-paced roles, and for keyholders, have store opening/closing experience.
  • You will provide excellent customer service, maintain store standards, handle transactions, manage stock, ensure security, support team targets, and promote products effectively.

Requirements

  • A passion for delivering great customer service.
  • Strong communication and interpersonal skills.
  • A team player with a positive, can-do attitude.
  • Reliable, punctual, and flexible to work varied shifts.
  • Comfortable using tills and handling cash.
  • Previous experience in customer service or hospitality role.
  • Experience in a fast-paced, high-volume environment.
  • For Keyholders: experience with store opening/closing and basic supervisory responsibilities.

Responsibilities

  • Deliver friendly, knowledgeable, and efficient service to every customer.
  • Maintain excellent store standards, including merchandising, cleanliness, and stock replenishment.
  • Operate tills accurately and handle transactions with care.
  • Support with deliveries, stockroom organisation, and product availability.
  • Follow all operational procedures, including health & safety and loss prevention.
  • As a Keyholder (If applicable, see the ‘Keyholder Responsibilities’ section below), you’ll open and close the store securely, and support with cash handling and store security.
  • Work collaboratively with your team to meet store targets and KPIs.
  • Stay informed about promotions, products, and services to help customers make informed choices.
  • Be a brand ambassador—positive, professional, and passionate about what we do.

FAQs

What is the duration of the contract for the Retail Sales Assistant Keyholder position?

The contract is temporary and is for 4 hours.

What type of discount do employees get at The Works?

Employees receive a 25% colleague discount, along with exclusive double discount days.

Are there opportunities for career development in this role?

Yes, The Works offers a Can-Do Academy for further training and development in areas of interest.

What are the main responsibilities of a Retail Sales Assistant Keyholder?

Responsibilities include delivering exceptional customer service, maintaining store standards, operating tills, supporting stock management, and fulfilling keyholder duties like opening and closing the store.

Is previous experience in retail required for this position?

Previous experience in customer service or a hospitality role is preferred, and experience in a fast-paced environment is beneficial.

What are the key skills needed for this role?

Key skills include a passion for customer service, strong communication, teamwork, reliability, and comfort with cash handling.

What does being a Keyholder entail?

As a Keyholder, you will be responsible for opening and closing the store, cashing up, and carrying out basic management responsibilities when a manager is absent.

Are there any age restrictions to become a Keyholder?

Yes, you must be over 18 to qualify for the Keyholder position.

Does The Works promote diversity and inclusion in the workplace?

Yes, The Works prides itself on having an inclusive culture and welcomes under-represented groups in their hiring process.

Is there support for mental health and well-being for employees?

Yes, The Works provides 24/7 support for you and your family through its partnership with Retail Trust Charity, which includes an Employee Assistance Programme.

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The Works Stores Ltd

Ambition: To become one of the most loved retailers in the UK - the go-to place for reading, learning, creativity & play

Retail & Consumer Goods
Industry
1001-5000
Employees
1981
Founded Year

Mission & Purpose

The Works is a retail company that offers a wide range of products, including books, arts and crafts supplies, toys, games, and stationery. They aim to provide affordable and inspiring products for families, students, and hobbyists, making creativity and learning accessible to everyone. By offering a diverse selection of quality items at great value, The Works strives to encourage a love of reading, creativity, and play, enhancing the lives of their customers and fostering a vibrant community spirit.