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Retail Sales Associate

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Athleta

17d ago

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • Houston

AI generated summary

  • You must communicate well, solve problems, handle customer concerns professionally, gather information effectively, and learn procedures through on-the-job training.
  • You will assist customers, offer style suggestions, promote loyalty programs, support sales processes, and enhance the customer experience through expert knowledge and efficient service.

Requirements

  • Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals
  • Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required
  • Able to handle customer interactions and potential issues/concerns courteously and professionally
  • Use basic information-gathering skills to solve problems
  • Ability to learn procedural knowledge acquired through on-the-job training

Responsibilities

  • All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.
  • Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately
  • Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration
  • Promote loyalty by educating customers about our loyalty programs
  • Leverage omni channel offerings to deliver a frictionless customer experience
  • Support sales floor, fitting room, check out, and back of house processes, as required
  • Courteous and responsive to internal/external request
  • Exchange and verifies job related information to provide support

FAQs

What is the primary goal of a Retail Sales Associate at Athleta?

The primary goal of a Retail Sales Associate at Athleta is to engage and connect with customers by providing excellent customer service while bringing the brand to life and building brand loyalty.

What skills are important for a Retail Sales Associate at Athleta?

Important skills for a Retail Sales Associate include effective communication, problem-solving abilities, basic information-gathering skills, the ability to handle customer interactions professionally, and a proficiency with technology.

What type of support can customers expect when they visit the store?

Customers can expect associates to acknowledge and assist them, locate merchandise efficiently, answer questions accurately, and offer style and outfit suggestions.

What benefits does Athleta offer to its employees?

Athleta offers several benefits, including a merchandise discount, a competitive Paid Time Off plan, volunteer hours, a 401(k) plan with company matching, an employee stock purchase plan, and medical, dental, and vision insurance.

Is prior retail experience required for this position?

While prior retail experience may be beneficial, it is not specifically mentioned as a requirement for the Retail Sales Associate position at Athleta.

How does Athleta support employee development?

Athleta supports employee development by encouraging continuous learning, open feedback, and providing on-the-job training to acquire procedural knowledge.

How does Athleta promote inclusivity within the workplace?

Athleta is committed to fostering a diverse and inclusive environment, having received awards for their dedication to equality and striving to recruit and promote individuals from all backgrounds.

Are there opportunities for advancement within the company?

Yes, Athleta encourages personal and professional growth, which may include opportunities for advancement within the company for motivated employees.

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Athleta

Retail & Consumer Goods
Industry
1001-5000
Employees

Mission & Purpose

We believe that being fit and active makes life richer and bigger than it could possibly be otherwise. And we’re always looking for people who share our passion for leading an active lifestyle, growing personally as well as professionally, and creating game-changing products and experiences. Collaboration is a real thing here. Because we know that individually we’re strong; but together we’re unstoppable. Athleta is a certified B Corp, which means we put people and planet right up there with profit, and we’re committed to using business as a force for good. If all this has you nodding “yes,” we’d love to hear from you.