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Retail Sales Associate

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The TJX Companies, Inc.

2mo ago

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    Hospitality & Retail
  • New Bern

AI generated summary

  • You need excellent customer service skills, a flexible schedule, strong communication, attention to detail, the ability to multi-task, lift heavy objects, and work well with others. Retail experience preferred.
  • You will engage customers, process transactions, maintain store organization, follow merchandising standards, promote loyalty programs, and participate in safety and shrink reduction efforts.

Requirements

  • Possesses excellent customer service skills
  • Able to work a flexible schedule to support business needs
  • Possesses strong communication and organizational skills with attention to detail
  • Capable of multi-tasking
  • Able to respond appropriately to changes in direction or unexpected situations
  • Capable of lifting heavy objects with or without reasonable accommodation
  • Works effectively with peers and supervisors
  • Retail customer experience preferred

Responsibilities

  • Responsible for delivering a highly satisfied customer experience proven by engaging and interacting with all customers, embodying customer experience principles and philosophy, and maintaining a clean and organized store environment. Adheres to all operational, merchandise, and loss prevention standards. May be cross-trained to work in multiple areas of the store in order to support the needs of the business.
  • Role models established customer experience practices with internal and external customers
  • Supports and embodies a positive store culture through honesty, integrity, and respect
  • Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures
  • Promotes credit and loyalty programs
  • Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards
  • Accurately processes and prepares merchandise for the sales floor following company procedures and standards
  • Initiates and participates in store recovery as needed throughout the day
  • Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store
  • Provides and accepts recognition and constructive feedback
  • Adheres to all labor laws, policies, and procedures
  • Supports and participates in store shrink reduction goals and programs
  • Participates in safety awareness and maintains a safe environment
  • Other duties as assigned

FAQs

What is the primary responsibility of a Retail Sales Associate at TJ Maxx?

The primary responsibility is to deliver a highly satisfied customer experience by engaging with customers, maintaining a clean and organized store environment, and adhering to operational, merchandise, and loss prevention standards.

What type of work environment can I expect at TJ Maxx?

At TJ Maxx, you can expect a vibrant team culture that embraces diversity, fosters collaboration, and prioritizes your development.

Is prior retail experience required for this position?

While retail customer experience is preferred, it is not strictly required. We look for candidates with excellent customer service skills and a willingness to learn.

What are the hours and schedule flexibility required for this job?

A flexible schedule is required to support the business needs, which may include working evenings, weekends, and holidays.

Will I receive training for the role?

Yes, you will be cross-trained to work in multiple areas of the store and receive training on customer service practices, operational procedures, and merchandising standards.

Are there any physical requirements for this position?

Yes, candidates should be capable of lifting heavy objects with or without reasonable accommodation.

What benefits does TJ Maxx offer to its associates?

Benefits include an associate discount, EAP, 401(k) contributions, health insurance options, paid time off, and various discounts, among others.

How does TJ Maxx promote a positive store culture?

TJ Maxx promotes a positive store culture through honesty, integrity, and respect, fostering an environment where recognition and constructive feedback are encouraged.

Is there an age requirement to apply for this position?

Applicants must meet the minimum age requirements as per local labor laws, which may vary by location.

What is the starting pay range for this position?

The starting pay range is $12.00 to $12.50 per hour, determined by factors such as relevant skills, qualifications, and experience.

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The TJX Companies, Inc.

Retail & Consumer Goods
Industry
1-10
Employees

Mission & Purpose

TJX is the leading off-price apparel and home fashions retailer in the U.S. and worldwide, with four global home offices, seven brands, nearly 4,700 stores in nine countries, and five distinctive branded e-commerce sites. As Associates, we make a difference with our contributions—collaborating in delighting shoppers with hidden treasures.

Benefits

  • Competitive Compensation

  • Well-being Programs

  • Associate Discounts

  • Time Off

  • Flexibility to Support Work-Life Balance