Retail Store Manager

Majestic Wine

Oct 9, 2024

Applications are closed

Job
Full-time
Mid Level

Requirements

Experience of leading and developing a team in a fast-paced, target-driven retail environment
Be able to demonstrate leading a team to deliver exceptional customer experience & service
Commercial acumen and ability to understand store performance data. Familiarity and understanding of the wider drinks retail market
You can delegate, prioritise and strategically problem solve in high pressure environments
Self-motivated, able to thrive when working alone and as part of a team
A can-do attitude with a passion for seeing problems through to solutions
Excellent communication and time management skills
WSET 3 Qualification is essential
Hold a full UK/EU/EEA driving licence for at least 12 months with no more than 6 penalty points

Responsibilities

Take full responsibility for the performance and day-to-day operations of your store
Drive store performance by maximising sales opportunities. Optimise KPI performance in store by identifying focus KPIs and building plans to improve them and exceed targets.
Ensure you and your team deliver exceptional market leading customer service to drive business growth through customer loyalty & repeat purchases
Demonstrate that you make your own luck by offering your customers a VIP concierge service, actively contacting them with updates on products and tastings.
Sell the story not the Discount. Demonstrate and share your passion for product with customers through an in depth knowledge of our range, managing a tasting events programme and executing an enticing and commercially savvy tasting counter
Build, manage & develop a high performing team. Complete quarterly 1-1s and hold regular check-ins with your team in order to drive their performance, development, engagement and wellbeing.
Nurture and develop the product knowledge of your team, supporting all colleagues to pass their WSET qualifications by sharing your passion and expertise.
Be a people-focused leader by seeking to resolve all people issues, utilising the support available as required and following company policies and procedures.
Take accountability and pride for the physical appearance and maintenance of your store both internally & externally - ensuring swift reporting and escalation until resolved.
Continuously identify opportunities to make improvements which will optimise the operational running of the store.
Build commercially viable rotas to budget (3 months in advance as minimum), prioritising the customer experience to maximise sales opportunities.
Ensure your store and team remain fully compliant, safe & legal by following internal policies, processes and completing mandatory training.
Ensure a consistent cascade to your team of store, regional and business updates and communications. Communicate the ‘why’ and be a sounding board for feedback.

FAQs

What is the location of the Retail Store Manager position?

The position is located in Beckenham.

What type of employment is being offered?

The job type is permanent.

What is the job reference number for this position?

The job reference number is 023546.

When was this job published?

The job was published about 2 hours ago.

What company is hiring for this position?

Majestic Wine is hiring for this position.

What is the primary responsibility of a Store Manager at Majestic Wine?

The primary responsibility is to oversee the sales performance and day-to-day operations of the store, ensuring an exceptional customer experience and optimizing KPI performance.

What qualifications are required for this role?

A WSET 3 Qualification is essential, along with experience in a fast-paced, target-driven retail environment.

What skills are necessary for this position?

Key skills required include leadership, commercial acumen, excellent communication, problem-solving, and the ability to motivate and develop a team.

Is there a dress code or uniform for employees?

Yes, a uniform is provided for employees.

What are some of the benefits offered with this job?

Benefits include a competitive salary, performance bonus, staff discount, career development opportunities, life assurance, pension plan, holiday allowances, and invitations to wine tasting events.

What is the weekly working hours for this role?

The weekly working hours are 39 to 45 hours per week.

Is there any training provided for new employees?

Yes, full training is provided for the first 3 months, with continued support throughout your career at Majestic Wine.

Does Majestic Wine offer any support for relocation?

Yes, a relocation package is available and can be discussed at the interview.

How does Majestic Wine encourage team development?

Majestic Wine encourages team development through quarterly 1-1s, regular check-ins, and supporting team members in pursuing their WSET qualifications.

Are there opportunities for career progression within the company?

Yes, Majestic Wine is passionate about nurturing internal talent and offers career progression supported by in-house training schemes.

Can you provide information about the company's culture?

Majestic Wine fosters a people-focused culture that emphasizes exceptional customer service, team performance, and personal development.

How will I receive updates on business communications?

Store, regional, and business updates are cascaded to the team regularly, and you are encouraged to communicate the ‘why’ and provide feedback.

Majestic Wine

The UK's largest drinks retailer, helping you discover the wines, beers and spirits you'll love.

Manufacturing & Electronics

Industry

1001-5000

Employees

1980

Founded Year

Mission & Purpose

Majestic is the UK’s largest specialist wine retailer. We began in London more than 40 years ago and today have more than 200 stores nationwide. Our focus is to help our customers discover wines, beers and spirits they'll love. So we always go one step further to ensure they have a fantastic personalised experience in store – whether that's through our in-store tasting counters, expert recommendations, a no-quibble refund guarantee, free glass hire, a carry-to-car service and much more. As the UK's specialist, it's our responsibility to have a market-leading, innovative range. That's why our multi-award-winning buying team is always on the hunt for products that combine real quality with value. And each of our 1,400 wines, beers and spirits has something truly special to offer. We pride ourselves on our friendly, expert colleagues both in the Support Centre and in our stores – our key strength is over 1,000 WSET trained colleagues offering knowledgeable service across all channels. In fact, we’re one of Europe’s biggest wine educators.