Retail Store Manager - Lloydminster

Canna Cabana

Aug 29, 2024

Applications are closed

Job
Full-time
Senior Level
Customer Relations
Hospitality & Retail
Lloydminster

Requirements

Valid QCW/Sell Safe certification is mandatory to work in a Cannabis store in Alberta.
Completion of high school and College/CEGEP/vocational or technical training.
Minimum of 5 year work experience in a supervisory role in a retail environment.
Proven excellent customer service skills.
Management experience preferred.
Excellent time management and prioritizing skills.
Demonstrated ability to train and motivate staff.
Skills to monitor and assess staff performance.
Basic office administration skills.
High level of proficiency with Microsoft Office productivity suite.
Highly effective teamwork skills.
Able to effectively communicate both verbally and in writing.
Strong customer service and troubleshooting skills.
Politically and culturally sensitive.
Able to plan and organize work effectively and ensure its completion.
Well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills.
Ability to learn and adapt to sales software quickly.
Ability to work any shift based on business needs, Monday to Sunday.
Ability to work nights, holidays and weekends and different location.
Professional, responsive, and positive work attitude is essential.
Meticulous records maintenance skills.

Responsibilities

Greet and assist customers in a manner that models exemplary conduct to other staff.
Make sure all customer complaints are addressed and handled professionally, leaving the customer with a positive resolution.
Ensure that all health, safety and security regulations are adhered to and required standards are met.
Maintain adequate stock through efficient inventory management.
Take inventory as scheduled and provide inventory reports.
Increase sales, expand markets, and promote business to meet given goals within provided guidelines.
Verify invoices against packaging slips and track all expenditures.
Make sure that merchandise is always presented neatly and that items are priced correctly.
Make sound business decisions when buying large quantities with volume based discounts.
Provide management with required sales, staff and other assigned productivity reports.
Hold staff accountable for cash box deficits.
Balance sales, print and record receipts as well as track revenue daily.
Make bank deposits daily and reconcile bank statements.
Contribute, coordinate and execute the process of ordering and receiving cannabis and accessories.
Supervise all staff in the establishment and coordinate work to ensure productive operations at all hours.
All other duties as assigned.

FAQs

What qualifications are required to apply for the Retail Store Manager position?

A valid QCW/Sell Safe certification, completion of high school, and either College/CEGEP/vocational or technical training are required, along with a minimum of 5 years of work experience in a supervisory role in a retail environment.

Is management experience preferred for this role?

Yes, management experience is preferred for the Retail Store Manager position.

What hours will I be expected to work?

The Retail Store Manager will need to work any shift based on business needs, including nights, holidays, and weekends.

Are there opportunities for professional growth in this position?

Yes, there is significant opportunity for growth, experience, and learning within the company, which is positioned to become a globally recognized brand in the cannabis industry.

What type of certification do I need to work in a cannabis store?

A valid QCW/Sell Safe certification is mandatory to work in any cannabis store in Alberta.

How is customer service valued in this position?

Excellent customer service skills are essential for the Retail Store Manager role, and you will be responsible for addressing and resolving customer complaints professionally.

Will I be responsible for managing staff?

Yes, supervising all staff in the establishment and coordinating work to ensure productive operations is a key duty of the Retail Store Manager.

Is there a bonus earning potential for this role?

Yes, the Retail Store Manager position offers unlimited bonus earning potential.

How should I handle cash management in this role?

You will be responsible for balancing sales, printing and recording receipts, tracking revenue daily, and holding staff accountable for cash box deficits.

What software skills are expected for this position?

A high level of proficiency with the Microsoft Office productivity suite is expected, along with the ability to learn and adapt to sales software quickly.

Canna Cabana

Sophisticated. Approachable. Playful.

Manufacturing & Electronics

Industry

51-200

Employees

2017

Founded Year

Mission & Purpose

Proudly Canadian and serving cannabis consumers for over a decade, we've built Canna Cabana on a strong foundation of ethics, expertise and accountability. We put our customers first, focus on education and don't compromise on quality. Cannabis is about responsible enjoyment and community, and both are at the heart of our business. At Canna Cabana, we are bringing cannabis to Canadian communities with the goal of creating a safe, inclusive and welcoming hub for our neighbours to inform themselves to experience cannabis in a positive way.