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Retail Travel Advisor - Manchester

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TUI

Jun 20, 2024

Applications are closed

  • Job
    Part-time
    Entry Level
  • Hospitality & Retail
  • Manchester

Requirements

  • Excellent customer service skills
  • Strong commitment to achieve targets and overcome challenges
  • Team player who engages and collaborates at all times with customers and colleagues
  • An organised individual who takes pride in their work and responsibility of their own development
  • Ability to use initiative to proactively spot and resolve potential problems
  • Passion to work within tourism, although travel experience is not essential
  • Confidence to handle multiple currencies and administrative tasks whilst complying with procedures
  • Flexibility to work variable shift patterns each week which could include evenings & weekends in line with customer demand and shop opening times. Shift patterns are normally shared 4 weeks in advance.

Responsibilities

  • Use your personality to inspire and respect your customers and colleagues whilst sharing a great amount of fun
  • Technology is evolving every day, so is TUI. By providing you with the best tools, you’ll build your knowledge to understand our customers and adapt your style to help answer questions, bring holidays to life and improve customer loyalty
  • If things don’t go to plan, you will be pro-active and confident to investigate and resolve any question or complaint
  • You’ll embrace change and rise to the challenges of a customer focussed role
  • Your drive to achieve will lead you to exceed your sales and service objectives, in Retail we call it ‘Smashing your Targets’

FAQs

What will my responsibilities be as a Retail Travel Advisor in Manchester?

As a Retail Travel Advisor in Manchester, your responsibilities will include recommending and selling holidays, Cruise, UK Breaks, and additional products to customers. You will also be expected to create unforgettable holiday experiences for customers and prioritize their needs to ensure they have the best holiday possible.

What skills and qualifications are required for this role?

To be successful as a Retail Travel Advisor in Manchester, you should have strong communication skills, sales experience, and a passion for travel. A background in customer service, knowledge of holiday destinations, and experience working in a retail environment would also be beneficial.

Will I receive training to become a destination expert?

Yes, as a Retail Travel Advisor in Manchester, you will receive training to become a destination expert. TUI will provide you with the necessary knowledge and tools to recommend and sell holidays, Cruise, UK Breaks, and additional products confidently.

How important is customer service in this role?

Customer service is extremely important in this role as a Retail Travel Advisor in Manchester. Putting customers at the heart of the business and creating unforgettable holiday experiences are key priorities. Ensuring that customers have a positive and memorable experience with TUI is essential for the success of the role.

How can I apply for the Retail Travel Advisor position in Manchester?

To apply for the Retail Travel Advisor position in Manchester, you can visit the TUI website or speak to a recruitment representative at the Man MS shop in Manchester. Be prepared to provide your resume, cover letter, and any relevant experience or qualifications that make you a suitable candidate for the role.

To shape tomorrow's travel we need the brightest minds today.

Travel & Leisure
Industry
10,001+
Employees

Mission & Purpose

TUI Group is a multinational tourism and travel company based in Germany. They operate a diverse portfolio of travel brands, including tour operators, airlines, cruise lines, and hotels. TUI Group's core business involves offering a wide range of travel services, including package holidays, flights, accommodation, and other travel-related services. Their ultimate mission is to provide exceptional holiday experiences and make travel accessible and enjoyable for their customers. TUI Group's purpose is to create unforgettable moments, inspire exploration, and connect people through the joy of travel. They aim to be a trusted and reliable partner, offering quality and sustainable tourism experiences while contributing positively to the local communities and environments they operate in. TUI Group strives to be an innovative leader in the travel industry, continuously improving their services and embracing digital transformation to meet the evolving needs and preferences of travellers worldwide.

Culture & Values

  • Trusted

    Reliable, consistent quality

  • Unique

    Exclusive, designed around you

  • Inspiring

    Fresh, effortless

Benefits

  • Totally flexible ways of working

  • Pension scheme

  • Private Medical Cover

  • Health Insurance

  • Cycle to Work Scheme

  • Whole host of wellbeing focused activities as part of monthly Wellbeing Days