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Retail Wireless Consultant - Retail Sales

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T-Mobile

13d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Sales & Business Development
  • Roanoke Rapids

AI generated summary

  • You need a High School Diploma/GED, customer service/sales experience, a passion for customer satisfaction, teamwork skills, competitive drive, be at least 18, and legally authorized to work in the U.S.
  • You will serve customers, provide excellent service, utilize digital tools, complete training, seek information on wireless innovations, and collaborate with team members across various channels.

Requirements

  • High School Diploma/GED (Required)
  • 6 months of customer service and/or sales experience, Retail environment (Preferred)
  • Customer Satisfaction Passionate customer advocate with the desire to be yourself when connecting and having fun with our customers. Effective at balancing customer experience and performance goals. (Required)
  • Team Building Desire to be a part of the game-changing T-Mobile store team. Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues. (Required)
  • Retail Sales Competitive drive and confidence to succeed in a fast-paced sales environment. (Required)
  • At least 18 years of age
  • Legally authorized to work in the United States

Responsibilities

  • Serving and selling to our customers, while providing a best in class customer experience and building loyalty
  • Consistently leverages digital tools in interactions and onboarding
  • Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources
  • Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology
  • Partners with T-Mobile employees across channels, including business and customer service

FAQs

What is the hourly base pay for the Retail Wireless Consultant position?

The hourly base pay for the Retail Wireless Consultant position is $19.00.

Are there any sales targets associated with this role?

Yes, Mobile Experts are expected to meet performance targets including sales, customer experience, and quality of sale metrics.

Do I need previous experience to apply for this position?

While 6 months of customer service and/or sales experience in a retail environment is preferred, a High School Diploma/GED is the only educational requirement.

What opportunities for career growth does T-Mobile offer?

T-Mobile provides a culture that encourages career growth without a traditional corporate ladder, offering diverse opportunities for advancement within the company.

Are benefits available for both full-time and part-time employees?

Yes, both full-time and part-time employees have access to the same benefits when eligible.

Is T-Mobile an Equal Opportunity Employer?

Yes, T-Mobile USA, Inc. is committed to being an Equal Opportunity Employer, and does not discriminate based on age, race, ethnicity, gender, or other protected statuses.

Can I expect to receive training for this position?

Yes, you will complete training on T-Mobile's in-store experience, new skills and processes, as well as knowledge of systems and reference resources.

Is there potential for earning incentives in this role?

Yes, the successful candidate’s actual incentive earnings can vary based on performance, with a target of $6,552 annually, and all employees are guaranteed to earn $20/hour inclusive of base pay and incentives.

Does T-Mobile offer stock options or employee ownership plans?

Yes, every employee at T-Mobile is eligible for an Annual Stock Grant and has the opportunity to participate in an employee stock purchase plan.

Are there any specific age or authorization requirements for this job?

Yes, candidates must be at least 18 years of age and legally authorized to work in the United States.

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T-Mobile

Be Unstoppable With Us!

Telecommunications
Industry
10,001+
Employees

Mission & Purpose

T-Mobile US, Inc. (NASDAQ: TMUS) is America’s supercharged Un-carrier, delivering an advanced 4G LTE and transformative nationwide 5G network that will offer reliable connectivity for all. T-Mobile’s customers benefit from its unmatched combination of value and quality, unwavering obsession with offering them the best possible service experience and undisputable drive for disruption that creates competition and innovation in wireless and beyond. Based in Bellevue, Wash., T-Mobile provides services through its subsidiaries and operates its flagship brands, T-Mobile and Metro by T-Mobile.