Logo of Huzzle

Home

Matches

Explore

Manage

Retention Account Specialist

image

NAVEX

2mo ago

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    Sales & Business Development
  • London

AI generated summary

  • You need 6+ months in account management, strong communication and negotiation skills, problem-solving ability, organizational excellence, and a proven track record in customer service.
  • You will handle contract renewals, negotiate software agreements, assist escalated customers, manage service changes, and maintain detailed records in Salesforce while supporting team needs.

Requirements

  • 6+ months of account management experience
  • The ability to communicate professionally with customers and acquire strong negotiation skills
  • Keen interest in sales operations and communication
  • Ability to work under pressure and manage tight deadlines, responding to inquiries in a timely manner
  • Excellent organisational skills, problem-solving skills and attention to detail
  • Flexibility to work independently and within a team environment
  • Proven track record of delivering outstanding customer service, exercising a high degree of good judgment to ensure the customer’s needs are met and their expectations are surpassed
  • Experience modelling a high standard of commitment to an organisation and intellectual curiosity
  • Ability to drive results through your job competencies of collaboration, customer loyalty and effective communication while leveraging NAVEX’s core values

Responsibilities

  • Learn and develop an understanding of NAVEX products and services
  • Respond to inquiries and calls from Finance, Account Managers, Sales and customers regarding contract renewals and pricing
  • Review and negotiate termed and/or mutual consent software agreements to renew services to drive long term customer relationships
  • Process the removal and/or reduction of services for customers, managing the credit process to completion
  • Develop innovative ways to retain escalated customers
  • Capture customer activity and other key information within Salesforce daily
  • Provide backup coverage for other Retention Account Managers as needed
  • Assist with special projects and other responsibilities related to customer retention as assigned

FAQs

What is the job title for this position?

The job title is Retention Account Specialist.

What are the main responsibilities of a Retention Account Specialist at NAVEX?

The main responsibilities include responding to inquiries regarding contract renewals and pricing, reviewing and negotiating software agreements, processing service removals or reductions, developing retention strategies for escalated customers, capturing customer activity in Salesforce, and providing backup coverage for other Retention Account Managers as needed.

What qualifications are required for this position?

Candidates need to have 6+ months of account management experience, strong professional communication and negotiation skills, an interest in sales operations, the ability to work under pressure, excellent organizational and problem-solving skills, and a proven track record of delivering outstanding customer service.

Is there career growth potential in this role?

Yes, NAVEX offers market-leading training and an unwavering commitment to helping you own your career plan, allowing for growth to new heights.

What is the starting pay range for this role?

The starting pay range for this role is 30,000 GBP, plus an additional 8,000 GBP annual variable pay based on individual achievement factors.

What kind of work environment can I expect?

You can expect a hybrid work environment where you’ll thrive alongside an engaged and collaborative team that is invested in your success.

Will there be opportunities for additional responsibilities?

Yes, you may assist with special projects and other responsibilities related to customer retention as assigned.

What are the benefits of working at NAVEX?

Benefits include competitive pay practices, wellness programs, flexible work-life balance, career growth opportunities, and an inspiring culture.

Does NAVEX value diversity in hiring?

Yes, NAVEX is an equal opportunity employer, including all disability and veteran status.

How often will I have my career plan reviewed?

Every team member is required to have a career plan in place, to be reviewed with their manager after six months on the team.

image

NAVEX

Confident Risk Management

Consulting
Industry
1001-5000
Employees
2012
Founded Year

Mission & Purpose

As the global leader in risk and compliance software, we are dedicated to delivering more confident risk management for our customers. Our powerful solutions help more than 13,000 organizations maximize the value of their risk, compliance and ESG programs. We offer a unified view of risk across the business, encouraging greater organizational insight, increasing operational efficiencies, and giving teams the ability to make informed decisions with confidence. At NAVEX, we offer proven solutions that deliver for customers around the globe – empowering them to effectively manage operational, sustainability, people and regulatory risk. Delivering on our vision to provide the world’s smartest integrated platform that enables organizations to predict and mitigate risk, our businesses solutions help organizations better understand their risk and compliance health, enabling them to holistically manage their GRC program with greater simplicity and efficiency. Our mission at NAVEX is to: Promote an ethical, inclusive and equitable workplace culture for all Protect our customers’ brands and stakeholders from an ever-changing risk landscape Preserve our environment’s natural resources by enabling sustainable business practices