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Retirement Solutions Administrator

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Aviva

Dec 12, 2024

  • Job
    Full-time
    Entry Level
  • Customer Relations
    People, HR & Administration
  • Dublin
  • Quick Apply

AI generated summary

  • You should possess strong communication, problem-solving, and organizational skills, ability to adapt to change, team player mindset, regulatory knowledge, and ideally pursue a QFA qualification.
  • You will check information for compliance, process transactions and payments, maintain relationships with partners, and support the Team Leader in delivering excellent customer service.

Requirements

  • Strong written communication, interpersonal, problem solving and organisational skills.
  • Ability to understand, react and adapt to change.
  • You will be able to work on your own initiative as well as being able to work as part of team and be customer focused to manage our customer base.
  • A strong understanding of industry regulatory requirements
  • Working towards a QFA qualification is desirable /be willing to undertake LIA (or similar) examinations to further development.

Responsibilities

  • Ensuring that all regular information is checked and issued to ensure compliance with requirements.
  • Responsible for ensuring that transactions are completed within specified timeframes and to the required quality levels.
  • Processing customer payments in line with legislation and payroll timeframes.
  • Ensuring that good working relationships are developed and maintained with business partners internally & externally.
  • Supporting the Team Leader in always providing excellent customer service.

FAQs

What is the job title for this position?

The job title for this position is Retirement Solutions Administrator.

Where is the job located?

The job is located in the Cherrywood, Dublin office.

What team will the successful candidate be working in?

The successful candidate will be working in the Customer Experience Team.

What type of environment does this job offer?

This job offers a vibrant and challenging life/pensions environment.

What are some of the main duties of this role?

Main duties include ensuring compliance with requirements, completing transactions on time, processing customer payments, maintaining good working relationships, and supporting the Team Leader in providing excellent customer service.

What skills and experience are required for this position?

Required skills include strong written communication, interpersonal, problem-solving, and organizational skills, as well as the ability to adapt to change and work both independently and as part of a team.

Is there a preferred qualification for candidates?

Yes, working towards a QFA qualification is desirable, along with a willingness to undertake LIA or similar examinations for further development.

What benefits will the employee receive in this role?

Employees will receive a competitive salary, generous pension contributions, performance-related bonuses, holiday allowance, health insurance contributions, and various other benefits.

Is there a focus on diversity and inclusion in the company?

Yes, Aviva has diversity and inclusion policies that create a welcoming environment for everyone, valuing differences and providing equal opportunities.

How should candidates apply for this position?

Candidates are encouraged to apply online; however, if they require an alternative method of applying, they should contact Amber Britton at amber.britton@aviva.com.

Is there support for professional development in this role?

Yes, there is professional qualification support and transparent career progression plans available for employees.

What types of leave does the company offer?

The company offers family-friendly parental leave, carer’s leave, and up to 25 days of holiday plus bank holidays, with options to buy/sell additional days.

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Aviva

Finance
Industry
10,001+
Employees
2000
Founded Year

Mission & Purpose

Aviva is nothing without our people. Living up to our purpose to be with you today for a better tomorrow applies to those we work with just as much as it does to our customers. We want Aviva to be a place where people can be themselves, and we want our workforce to reflect the customers and communities we serve. This means offering market-leading benefits and challenging ourselves to do more to build a workplace – and society – that works for all. It takes you. It takes Aviva.