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Revenue Operations Billing Analyst

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RingCentral

Dec 28, 2024

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Sales & Business Development
  • Manila
  • Quick Apply

AI generated summary

  • You need 1-2 years in customer service, billing knowledge, invoice reconciliation skills, attention to detail, strong communication, and willingness to work night shifts in a hybrid setup.
  • You will provide customer support for billing issues, assist via calls and chats, calculate price variances, and manage assigned billing cases efficiently.

Requirements

  • 1-2 years of experience in Customer Service oriented positions
  • Knowledge of Billing procedures with great customer service focus
  • Knowledge of Billing Process: Proficient in reconciling and reviewing disputed invoices. Knowledgeable about Price Variance Calculation and capable of calculating price variances for incorrect customer billing.
  • Multi-tasking and Detail Oriented: Strong attention to detail and goal-oriented approach. Ability to prioritize and manage multiple responsibilities effectively.
  • Customer Service and Communication Skills: Strong verbal and written communication skills. Excellent interpersonal skills with the ability to interact effectively with both internal and external customers, maintaining a high customer service focus.
  • Night Shift. Willing to work the night shift.
  • Hybrid Work set-up. Willing to work in a hybrid setup (10-11 days in office per month, in Cubao or Ortigas).

Responsibilities

  • The Revenue will provide customer service and help in regarding billing issues while establishing relationships with internal and external customers.
  • Assist Customers via Calls and Chat. Assist High volume phone calls and chats from customers regarding their billing concerns.
  • Great Customer Service. Provide excellent customer service to both internal and external customers.
  • Price Variance Calculation. Calculate price variance for incorrect billing sent to the customer.
  • Managing Assigned Billing Cases. Handling and analyzing daily billing cases being assigned to the queue per territory.

FAQs

What is the job title for this position?

The job title is Revenue Operations Billing Analyst.

What company is this position with?

This position is with Acquire Asia Pacific Philippines Inc. under the RingCentral account.

What are the primary responsibilities of the Revenue Operations Billing Analyst?

The primary responsibilities include assisting customers with billing inquiries via calls and chat, providing excellent customer service, calculating price variance for incorrect billing, and managing assigned billing cases.

What kind of experience is required for this role?

Candidates should have 1-2 years of experience in customer service-oriented positions.

Is knowledge of billing procedures necessary for this role?

Yes, knowledge of billing procedures and a strong focus on customer service are required.

What specific qualifications are desired for this position?

Desired qualifications include proficiency in billing processes, multi-tasking and attention to detail, strong customer service and communication skills, and the willingness to work night shifts and in a hybrid setup.

What type of work schedule is expected for this position?

The position requires willingness to work the night shift and in a hybrid work setup (10-11 days in the office per month in Cubao or Ortigas).

What benefits are offered for this role?

Benefits include a comprehensive HMO package (medical and dental), paid time off and sick leave, quarterly performance bonuses, and employee assistance and wellness programs.

How many days per month does the hybrid work setup require in the office?

The hybrid work setup requires 10-11 days in the office per month.

Is this position open to diverse candidates?

Yes, Acquire BPO is an equal-opportunity employer that values diversity and does not discriminate based on various statuses, including race, religion, and gender.

What is RingCentral's market opportunity?

RingCentral has a $93 Billion market opportunity in UCaaS, Contact Center, and AI-powered adjacencies.

Where can the office be located for the hybrid working arrangement?

The office is located in Cubao or Ortigas.

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RingCentral

A leading provider of global enterprise cloud communications, video meetings, collaboration, and contact center.

Technology
Industry
5001-10,000
Employees
1999
Founded Year

Mission & Purpose

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™  (MVP®) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral offers three key products in its portfolio including RingCentral MVP™, a Unified Communications as a Service (UCaaS) platform including team messaging, video meetings, and cloud phone system; RingCentral Video®,  the company’s video meetings solution with team messaging that enables Smart Video Meetings™; and RingCentral cloud Contact Center solutions. RingCentral’s open platform integrates with leading third-party business applications and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.