Logo of Huzzle

Home

Matches

Explore

Manage

Risk Manager, EMP

image

Amazon

Feb 10, 2025

Applications are closed

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Consulting
    Business, Operations & Strategy
  • Bangalore

Requirements

  • 2-5 years of experience in relevant areas such as law, customer service, investigations, or project management.
  • Bachelor's degree.
  • Written communication skills, with the ability to write clearly and succinctly.
  • Ability to move quickly and decisively to resolve incidents.
  • Analytical thinking with a natural tendency to use data in decision-making and prioritization.
  • Proven experience collaborating with cross-departmental teams.
  • Flexibility to work on case triaging and escalation handling.
  • Proven experience in risk management, fraud, or compliance organizations, with a focus on program strategy and leadership.
  • Demonstrated analytical and quantitative skills, using data and metrics to develop business cases, predict trends, and drive solutions.
  • Ability to bring clarity to ambiguous situations and make informed decisions in complex scenarios.
  • High level of integrity and discretion in handling confidential information.
  • Communication skills, capable of clearly and effectively presenting complex information to senior leadership.
  • Entrepreneurial spirit with a passion for driving innovation and achieving results in a fast-paced environment.
  • Enthusiasm for delivering exceptional service to executive leadership and other key stakeholders.

Responsibilities

  • Lead and support teams in investigating, managing, and resolving high-impact incidents and escalations.
  • Execute program strategy to enhance customer trust and protect brand owners.
  • Draft and present deep-dive reports, including responses to senior executives and Correction of Errors (COE) documents.
  • Analyze existing policy and process gaps, developing and implementing solutions to close them.
  • Manage and own projects aimed at improving operational efficiency, including data analysis and collaboration with external teams.
  • Monitor media and global events to anticipate and mitigate potential risks, using data-driven insights to prevent issues before they arise.
  • Make high-level decisions, leveraging judgment and expertise in complex scenarios.

FAQs

What is the primary responsibility of the Risk Manager, EMP role?

The primary responsibility is to lead and support teams in investigating, managing, and resolving high-impact incidents and escalations related to suspected Selling Partner fraud and abuse on Amazon stores.

What qualifications are required for this position?

Candidates must have 2-5 years of experience in relevant areas such as law, customer service, investigations, or project management, as well as a bachelor's degree.

What skills are essential for success in this role?

Essential skills include written communication, analytical thinking, the ability to move quickly in decision-making, and experience collaborating with cross-departmental teams.

Is prior experience in risk management or fraud necessary?

While not mandatory, having proven experience in risk management, fraud, or compliance organizations, especially with a focus on program strategy, is preferred.

How does the EMP team contribute to Amazon's reputation?

The EMP team contributes by identifying and preventing abuse that could negatively impact customers and brand owners, thereby maintaining Amazon's reputation for trust and excellence.

Will the Risk Manager be working with senior executives?

Yes, the Risk Manager will draft and present deep-dive reports and responses to senior executives and participate in significant global events and escalations.

What kind of projects will the Risk Manager be responsible for?

The Risk Manager will manage critical and high-visibility projects aimed at improving operational efficiency and safeguarding customers.

Is there an emphasis on data analysis in this role?

Yes, the role requires the ability to use data-driven insights to analyze existing policy and process gaps and to help make informed decisions.

What is the work environment like for this position?

The work environment is fast-paced and requires flexibility, an entrepreneurial mindset, and the ability to drive innovation and achieve results.

Does Amazon provide accommodations for applicants with disabilities?

Yes, Amazon provides accommodations during the application and hiring process, and candidates can find more information on their support page.

image

Amazon

Retail & Consumer Goods
Industry
10,001+
Employees
1994
Founded Year

Mission & Purpose

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1."​ What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.