Logo of Huzzle

Home

Matches

Explore

Manage

RO administrator

image

Kyndryl

Oct 4, 2024

  • Job
    Full-time
    Junior Level
  • Customer Relations
    IT & Cybersecurity
  • Hyderabad, +1
  • Quick Apply

AI generated summary

  • You need 2+ years in Customer Service/Technical Support, disaster recovery experience, scripting skills (Perl, TCL, etc.), Linux/database knowledge, and familiarity with Data Protection and Storage Replication technologies.
  • You will diagnose, repair, and support complex systems, handle escalated issues, assist with installations, and ensure timely resolution of hardware/software problems while exceeding customer expectations.

Requirements

  • 2+ years of experience in Customer Service or Technical Support
  • Experience in disaster recovery management and DR tools (MANDATORY)
  • Experience in Scripting perl and TCL/Shell/Batch/PowerShell/Expect Scripts or similar scripting languages is must
  • Knowledge of writing scripts to integrate with different technologies using CLI's /API's
  • Working knowledge with Linux and any database (Oracle, MySQL)
  • Strong understanding of the Data Protection (Back-up & Recovery, BCP DR, Storage Replication, Database Native Replications, Data Archival & Retention) for application workloads such as MS SQL, Exchange, Oracle, VMware, Hyper-V, azure, AWS etc
  • Extremely good hands-on experience with Standalone and Clustered UNIX (AIX/Solaris/HPUX/RHEL/etc.) and windows platform
  • Should be able to Understand and strong knowledge of any Storage Replication technology with various DR Scenarios
  • Application testing experience may be added advantage
  • Overall IT Infrastructure understanding is an added advantage
  • Cyber (IT) Security related experience is an added advantage

Responsibilities

  • As Technical Support at Kyndryl, you'll be part of an elite team that provides exceptional technical assistance, enabling our clients to achieve their desired business outcomes.
  • You'll be a troubleshooter extraordinaire, diagnosing and repairing complex equipment, software, and systems with ease.
  • Nothing will be too challenging for you to solve as you respond to escalated issues, report critical design flaws, reliability and maintenance problems, and bugs.
  • You'll be the go-to person for our customers who require assistance with highly technical or sophisticated products, as well as for customer installations and training.
  • With your passion for technology, you'll provide world-class support that exceeds customer expectations.
  • As Technical Support, you'll perform varying degrees of problem determination and resolution of desktop hardware and software issues using your technical expertise and available resources to ensure that our customers' issues are resolved efficiently and effectively.
  • You'll also have the opportunity to perform installs, moves, adds, and changes (IMAC) activities, as well as data backup and restore on certain accounts for clients, ensuring that all related administrative duties are completed within Service Level Agreement objectives.
  • You will develop a deep understanding of the local and regional infrastructure, as well as key contacts in other competencies, which will enable you to ensure that the proper team is aware of – and taking action on the problem.
  • If you're a technical wizard, a customer service superstar, and have an unquenchable thirst for knowledge, we want you to join our team.

FAQs

What is the primary responsibility of the RO Administrator?

The primary responsibility of the RO Administrator is to provide exceptional technical support and assistance, diagnose and repair complex equipment and software issues, and ensure customer success.

What qualifications are required for this position?

The position requires at least 2+ years of experience in Customer Service or Technical Support, expertise in disaster recovery management, experience with scripting languages, knowledge of Linux and databases, and a strong understanding of data protection for application workloads.

Is experience in disaster recovery management mandatory?

Yes, experience in disaster recovery management and DR tools is mandatory for this role.

What scripting languages should I be familiar with for this role?

You should have experience in scripting with languages such as Perl, TCL, Shell, Batch, PowerShell, Expect Scripts, or similar scripting languages.

Is knowledge of cloud technologies relevant for this role?

Yes, understanding data protection related to cloud services such as Azure and AWS is important for addressing customer application workloads.

Will I receive training if I join Kyndryl as an RO Administrator?

Yes, you will receive extensive and diverse technical training, including cloud technology training and free certifications to enhance your skills.

What kind of technical environment will I be supporting?

You will be supporting a range of systems including UNIX (AIX/Solaris/HPUX/RHEL/etc.), Windows platforms, and various database environments such as Oracle and MySQL.

Are there opportunities for career advancement at Kyndryl?

Yes, there are many opportunities for career advancement into advanced technical roles and beyond at Kyndryl, with a focus on personal and professional development.

How does Kyndryl approach diversity and inclusion?

Kyndryl values diversity and inclusion, welcoming people of all cultures, backgrounds, and experiences, and actively works to foster an equitable culture within the workplace.

What benefits do employees receive at Kyndryl?

Kyndryl offers a range of benefits that provide choice and support for employees and their families, alongside learning programs for industry certifications.

image

Kyndryl

We design, build, manage and modernize the mission-critical technology systems that the world depends on every day.

Consulting
Industry
10,001+
Employees
2021
Founded Year

Mission & Purpose

We have the world’s best talent that design, run, and manage the most advanced and reliable technology infrastructure each day. Together, we think holistically about the health of these vital technology ecosystems. We are a focused, independent company that builds on our foundation of excellence by creating systems in new ways. Bringing in the right partners, investing in our business, and working side-by-side with our customers to unlock potential. We're raising the bar. Our experience speaks for itself: We have 90,000 highly skilled employees around the world serving 75 of the Fortune 100. But our purpose is what drives us: Advancing the vital systems that power human progress. Because when a digital ecosystem is healthy, it can more readily adapt and support continuous growth and that opens up a world of possibility for everyone. Together, we are the heart of progress.