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Road Logistics Sales & Customer Service Manager

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Kuehne+Nagel

22d ago

  • Job
    Full-time
    Senior Level
  • Sales & Business Development
    Logistics
  • Glasgow

AI generated summary

  • You should have experience in road freight operations, a background in sales management, strong customer focus, excellent networking skills, and the ability to build relationships and negotiate effectively.
  • You will drive revenue growth, train your team, ensure exceptional customer service, monitor consignments, prepare reports, and champion process improvements in the branch.

Requirements

  • Solid experience and knowledge of Overland / Road Freight operations.
  • Previous experience in a senior or supervisory role within a target‑driven sales environment.
  • Proven background in sales, commercial activities, and people management.
  • Strong customer focus, with demonstrable stakeholder management and networking skills.
  • Excellent influencing skills and commercial awareness within a competitive industry landscape.
  • Ability to build meaningful relationships and confidently negotiate internally and externally.

Responsibilities

  • Ensure revenue and consignment growth, achieving or exceeding the Branch budget.
  • Deliver training and coaching to your team to continually strengthen our sales capability.
  • Provide outstanding internal and external customer service at all times.
  • Monitor consignments to guarantee exceptional service standards throughout the customer journey.
  • Prepare weekly and monthly sales activity reports.
  • Build and maintain a strong understanding of all Freight services, administrative procedures, and operational processes.
  • Regularly review processes, identify improvement opportunities, and champion continuous improvement within the branch.

FAQs

What is the main responsibility of the Road Logistics Sales & Customer Service Manager?

The main responsibility is to take full responsibility for the smooth running and continued development of the Glasgow branch while ensuring revenue and consignment growth, achieving or exceeding the Branch budget.

Are there opportunities for professional development in this role?

Yes, the role involves delivering training and coaching to the team to continually strengthen sales capability and drive high performance.

What does Kuehne+Nagel value in its employees?

Kuehne+Nagel values commitment, expertise, and the ability to achieve results and foster a thriving business environment.

What kind of work environment does Kuehne+Nagel offer?

Kuehne+Nagel offers a safe, stable environment where employees can contribute to meaningful work that impacts everyday life and supports essential deliveries.

Is customer service a focus of this role?

Yes, providing outstanding internal and external customer service at all times is a key focus of the role.

What type of experience is required for this position?

Solid experience and knowledge of Overland/Road Freight operations and previous experience in a senior or supervisory role within a target-driven sales environment is required.

What benefits does Kuehne+Nagel provide to its employees?

Kuehne+Nagel provides access to a contributory pension plan, a rewards scheme with discounts and benefits, and an Employee Assistance Programme for support in various areas, including mental health.

How does the company support employees’ well-being?

Kuehne+Nagel offers a dedicated wellbeing centre, 24/7 access to GP services, legal and financial advice, and mental health counselling through the Employee Assistance Programme.

Is Kuehne+Nagel supportive of veterans?

Yes, Kuehne+Nagel is a forces-friendly employer and recognizes and values the unique skills and experiences that service leavers bring to the organization.

What is the company’s vision?

Kuehne+Nagel's vision is to move the world forward, contributing to essential deliveries and sustainable transportation solutions.

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Kuehne+Nagel

We shape the world of logistics by connecting people and goods through innovative and sustainable logistics solutions.

Transportation
Industry
10,001+
Employees
1890
Founded Year

Mission & Purpose

Kuehne + Nagel, a global logistics company with a significant presence in the UK, specialises in providing end-to-end logistics and supply chain solutions. Their core services encompass transportation, logistics, and supply chain management, offering tailored solutions for businesses across various industries. The ultimate mission of Kuehne + Nagel is to facilitate seamless global trade and commerce by optimising and enhancing the efficiency of supply chains. The company's purpose is to act as a strategic partner for its clients, delivering reliable and innovative logistics solutions that enable businesses to connect with markets, optimise distribution networks, and achieve operational excellence.