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Roadside Assist Patrol - Norwich

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The AA

2mo ago

  • Job
    Full-time
    Junior Level
  • Engineering
    IT & Cybersecurity
  • Norwich

AI generated summary

  • You need NVQ2 in Vehicle Maintenance, a full category B driving license (max 6 points), tech-savvy, and flexibility for shifts, including evenings and holidays.
  • You will provide roadside assistance, working independently while collaborating with a team, using technical skills to solve problems and ensure positive customer experiences in various conditions.

Requirements

  • NVQ2 in Vehicle Maintenance and Repair, or equivalent qualifications with appropriate experience
  • It’s essential that you have a full category B driving licence, with 6 points or less
  • Confidence using and adapting to new technology we’ll provide the tools, you bring the curiosity.
  • Flexibility to work shift patterns, including evenings, weekends, and Bank Holidays because breakdowns don’t stick to a schedule.

Responsibilities

  • Starting and finishing on your driveway paid from the moment you get in your van to the moment you get home.
  • Working independently across varied locations and conditions, while remaining a valued part of a supportive team.
  • Using your technical knowledge and clear communication to help ensure a positive customer experience.
  • Solving problems on the spot, using your technical skills and calm approach to handle a wide range of roadside situations.

FAQs

What are the guaranteed earnings for the Roadside Assist Patrol position?

Guaranteed year 1 earnings are £32,230 inclusive of allowances, with OTE (On-Target Earnings) up to £43,500 based on top performers.

What kind of shift patterns can I expect in this role?

As a patrol, you will work an average of a 40-hour week, with a variety of shift pattern options available, allowing you to choose a schedule that best suits your personal and professional needs.

What qualifications do I need to apply for this position?

You need an NVQ2 in Vehicle Maintenance and Repair or equivalent qualifications with appropriate experience.

Is a driving license required for this role?

Yes, it is essential to have a full category B driving licence with 6 points or less.

Are there any specific working hours I need to be available for?

Flexibility to work shift patterns, including evenings, weekends, and Bank Holidays, is required, as breakdowns do not stick to a schedule.

What benefits do employees receive?

Employees have access to benefits including 23 days annual leave (increases with service), a pension scheme with employer contribution, free AA breakdown membership, and various discounts on AA products.

Is there any support for employee development?

Yes, there are diverse learning and development opportunities to support you in progressing in your career.

How is the application process structured?

To apply, you complete a short online application. If successful, you will be invited to an online interview and undergo standard pre-employment checks, including references, credit, and criminal record screening.

Do I need to purchase my own tools for this job?

No, you will be provided with the necessary tools.

What is the employee assistance program?

The Dedicated Employee Assistance Programme offers support services, including a 24/7 remote GP service for you and your family.

It's OK, when you're with the AA​

Manufacturing & Electronics
Industry
5001-10,000
Employees
1905
Founded Year

Mission & Purpose

Since 1905, we have been committed to putting drivers first with innovative thinking and award-winning services. And today we offer even more than ever. ​ We have a driving service for pretty much anything you’ll ever need. Insurance, servicing and repair, driving lessons, buying and financing cars, roadside assistance and much more. ​ Our members have an unshakeable confidence because they have a multi-service driving partner for life. So, no matter what’s around the corner, it really is OK when you’re with the AA.​