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Roadside Patrol

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The AA

3mo ago

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    Engineering
  • London

AI generated summary

  • You need NVQ3 in Vehicle Maintenance, a full category B driving licence (6 points or less), tech adaptability, and flexibility for shifts, including evenings and weekends.
  • You will operate independently, providing roadside assistance using your technical skills, solving problems, and ensuring a positive customer experience from start to finish.

Requirements

  • NVQ3 in Vehicle Maintenance and Repair, or equivalent qualifications with appropriate experience
  • It’s essential that you have a full category B driving licence, with 6 points or less
  • Confidence using and adapting to new technology we’ll provide the tools, you bring the curiosity.
  • Flexibility to work shift patterns, including evenings, weekends, and Bank Holidays because breakdowns don’t stick to a schedule.

Responsibilities

  • Starting and finishing on your driveway paid from the moment you get in your van to the moment you get home.
  • Working independently across varied locations and conditions, while remaining a valued part of a supportive team.
  • Using your technical knowledge and clear communication to help ensure a positive customer experience.
  • Solving problems on the spot, using your technical skills and calm approach to handle a wide range of roadside situations.

FAQs

What is the salary for the Roadside Patrol position?

The salary is £41,976, inclusive of a location allowance, with a total OTE of up to £60,000 for top performers.

What are the typical working hours for this role?

You will work an average of 40 hours per week with a variety of shift pattern options to choose from.

Is there any flexibility in choosing shifts?

Yes, you have the flexibility to choose a schedule that best suits your personal and professional needs.

What qualifications are needed to apply for this position?

You need an NVQ3 in Vehicle Maintenance and Repair or equivalent qualifications with appropriate experience, as well as a full category B driving licence with 6 points or less.

What should I expect in terms of customer interaction in this role?

You can expect to use your technical knowledge and clear communication to ensure a positive customer experience while solving problems on the spot.

Will I be working independently or as part of a team?

You will be working independently across varied locations and conditions, while also being a valued part of a supportive team.

Are there any specific working conditions I should be aware of?

Yes, you should be prepared to work in varied locations and conditions, and have the flexibility to work evenings, weekends, and Bank Holidays.

What benefits come with the Roadside Patrol position?

Benefits include 23 days annual leave (increases with service), a pension scheme with employer contributions, free AA breakdown membership, discounts on insurance, and more.

Is there an employee assistance program available?

Yes, there is a dedicated Employee Assistance Programme and a 24/7 remote GP service available for you and your family.

How do I apply for the Roadside Patrol position?

To apply, simply complete the short online application. If successful, you will be invited to an online interview and standard pre-employment checks will be carried out.

Does The AA promote diversity and inclusion?

Yes, The AA is proud to be an inclusive employer and welcomes people from all backgrounds, encouraging everyone to be themselves and thrive in their roles.

It's OK, when you're with the AA​

Manufacturing & Electronics
Industry
5001-10,000
Employees
1905
Founded Year

Mission & Purpose

Since 1905, we have been committed to putting drivers first with innovative thinking and award-winning services. And today we offer even more than ever. ​ We have a driving service for pretty much anything you’ll ever need. Insurance, servicing and repair, driving lessons, buying and financing cars, roadside assistance and much more. ​ Our members have an unshakeable confidence because they have a multi-service driving partner for life. So, no matter what’s around the corner, it really is OK when you’re with the AA.​