SA579 - Customer Experience Administrator

Jul 26, 2024

Applications are closed

Job
Full-time
Entry & Junior Level
Aberdeen

At Sport Aberdeen, we are dedicated to providing outstanding services and ensuring our customers have the best possible experiences. We pride ourselves on our commitment to inclusion, excellence and customer focus.

We are excited to be bringing together a new customer experience hub based at our head office which will focus on providing great customer services and supporting our operational and service teams. We are currently seeking proactive and solutions-focused individuals who are passionate about providing exceptional customer support to join us.

There are a number of full-time roles and part-time hours available working within an 8am-8pm, Monday-Sunday rota.

Our customer experience administrators will be the first point of contact for our customers across a range of channels and services. You will be confident and adaptable to our different customer groups and able to recognise and deal sensitively with any customer inclusion needs.

You will be friendly, proactive, have great communication skills and enjoy working as part of a team. Above all, you will be committed to maintaining high customer service standards and ensuring customers receive enjoyable and effortless service in response to their enquiries.

You will have some background working in a customer service setting and using different software packages. Previous experience working in an office environment as well as an understanding of customer service standards are desirable but not essential.

If you believe that you have the skills and personal attributes for these positions, then we want to hear from you!

Job Code:

SA579

Post:

Customer Experience Administrator x2 posts

Location:

Sport Aberdeen HQ

Position available:

1 x Full time 37 hours per week

1 x Part Time 15 hours per week

Duration:

Permanent

Salary:

£12.36 per hour

If you have any specific questions about the role, please contact Therese Murphy at ThMurphy@sportaberdeen.co.uk

Closing date for Applications:

The closing date for applications is 7 August 2024 at 12pm noon

Interviews will be held w/c 12th August 2024

Sport Aberdeen

Creating opportunities, inspiring people and changing lives

Science & Healthcare

Industry

201-500

Employees

2010

Founded Year

Mission & Purpose

Sport Aberdeen is a registered charity, which delivers sport and physical activity on behalf of Aberdeen City Council. The largest third sector organisation of its kind in the North-East, Sport Aberdeen is committed to creating opportunities, inspiring people and changing lives through sport and physical activity. This ethos is echoed throughout the organisation with the main objective to increase participation in sport and physical activity in the area, regardless of barriers such as cost, age, ability and gender. In addition to its wide range of venues including swimming pools, sports centres and golf courses, Sport Aberdeen works in partnership with a number of leading organisations to deliver targeted programmes across the city. Committed to being the leading employer of choice for those seeking a career in sport and physical activity, the Sport Aberdeen have roles in many areas of expertise situated in a range of locations across the city. Whether you are looking for full time employment in one of our venues, volunteering in one of our community projects or joining our support staff – there are many ways that you can get involved. We are Sport Aberdeen.