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Safety Investigations Specialist I

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Uber

Nov 6, 2024

Applications are closed

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    Hospitality & Retail
  • Limerick
    Remote

Requirements

  • At least 6 months of customer support experience handling sensitive issues
  • Support experience in a high-volume environment, including service industries, retail, hospitality or other support environments
  • Experience in escalated customer service or relevant prior experience investigating urgent and high-priority issues including accidents allegations and handling sensitive information
  • Excellent interpersonal skills and ability to establish trust and effective working relationships with others on an external and internal basis
  • Dedication to excellence in behavior, performance and work product
  • Ability to adjust and adapt in a dynamic work environment
  • High proficiency using computers (typing, quickly navigating between various tools)
  • Exceptional reading comprehension and writing skills. Ability to connect what users are asking for with answers to their true issues.
  • Passion for helping others and creating support experiences that exceed users' expectations!
  • Skilled at handling multiple issues at once to efficiently solve a large number of inquiries
  • Strong emotional intelligence.
  • Must work well in a team environment, contributing to a collaborative work environment where people learn from one another and continuously improve processes on behalf of users
  • Work time will be shift based totalling 40 hours per week
  • Weekend and weekly evening shifts are required
  • Bachelor's degree or college experience.
  • Customer support experience via messaging and phone and a consistent record of meeting KPIs.
  • Proven experience in safety investigations or a related field.

Responsibilities

  • Deliver high-quality service across multiple support platforms including phone and messaging
  • Handle sensitive issues with compassion and empathy
  • Provide support and reassurance during unforeseen incidents such as accidents, altercations, and misconduct.
  • Be a hardworking advocate for users while answering any questions that come your way.
  • Show compassion to frustrated users while solving problems and addressing unsatisfactory experiences.
  • Lead a high volume caseload by being organized and a subject matter expert in our safety policies.
  • Have a keen eye for detail and strong sense of doing the right thing
  • Triage issues and raise them to leadership when vital.
  • Be a great teammate through engagement and ownership.

FAQs

What is the primary role of a Safety Investigations Specialist I?

The primary role is to deliver high-quality service across multiple support platforms, handle sensitive issues with compassion, and provide support during unforeseen incidents while advocating for users.

What kind of experience is required for this position?

At least 6 months of customer support experience handling sensitive issues is required, along with experience in high-volume environments such as retail or hospitality.

Are there preferred qualifications for this role?

Yes, preferred qualifications include a Bachelor's degree or college experience, customer support experience via messaging and phone, and proven experience in safety investigations or a related field.

Is it necessary to work weekends or evening shifts?

Yes, weekend and weekly evening shifts are required as part of the role.

What skills are emphasized for this position?

Skills emphasized include excellent interpersonal abilities, strong emotional intelligence, exceptional reading comprehension and writing skills, and the ability to handle multiple issues simultaneously.

How important is compassion in this role?

Compassion is very important as the role involves handling sensitive issues and supporting users during difficult situations.

Is there an emphasis on teamwork for this position?

Yes, working well in a team environment and contributing to a collaborative work atmosphere is essential.

What tools or technology should I be proficient in?

High proficiency in using computers, typing, and quickly navigating between various tools is required for the role.

What is the expected caseload for a Safety Investigations Specialist I?

The expected caseload is high volume, requiring excellent organizational skills and the ability to manage multiple inquiries efficiently.

Is there a focus on performance metrics in this position?

Yes, there is an expectation to meet key performance indicators (KPIs) consistently, especially in customer support contexts.

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Uber

We reimagine the way the world moves for the better.

Technology
Industry
10,001+
Employees
2009
Founded Year

Mission & Purpose

We are Uber. The go-getters. The kind of people who are relentless about our mission to help people go anywhere and get anything and earn their way. Movement is what we power. It’s our lifeblood. It runs through our veins. It’s what gets us out of bed each morning. It pushes us to constantly reimagine how we can move better. For you. For all the places you want to go. For all the things you want to get. For all the ways you want to earn. Across the entire world. In real time. At the incredible speed of now. The idea for Uber was born on a snowy night in Paris in 2008, and ever since then our DNA of reimagination and reinvention carries on. We’ve grown into a global platform powering flexible earnings and the movement of people and things in ever expanding ways. We’ve gone from connecting rides on 4 wheels to 2 wheels to 18-wheel freight deliveries. From takeout meals to daily essentials to prescription drugs to just about anything you need at any time and earning your way. From drivers with background checks to real-time verification, safety is a top priority every single day. At Uber, the pursuit of reimagination is never finished, never stops, and is always just beginning.

Culture & Values

  • Go get it

    Bring the mindset of a champion. Our ambition is what drives us to achieve our mission. How we define a champion mindset isn’t based on how we perform on our best days, it’s how we respond on the worst days. We hustle, embrace the grind, overcome adversity, and play to win for the people we serve. Because it matters.

  • Trip obsessed

    Make magic in the marketplace. The trip is where the marketplace comes to life. The earner, rider, eater, carrier and merchant are the people who connect in our marketplace - and we see every side. This requires judgment to make difficult trade-offs, blending algorithms with human ingenuity, and the ability to create simplicity from complexity. When we get the balance right for everyone, Uber magic happens.

  • Build with heart

    We care. We work at Uber because our products profoundly affect lives and we care deeply about our impact. Putting ourselves in the shoes of the people who connect in our marketplace helps us build better products that positively impact our communities and partners. Our care drives us to perfect our craft.

  • Stand for safety

    Safety never stops. We embed safety into everything we do. Our relentless pursuit to make Uber safer for everyone using our platform will continue to make us an industry leader for safety. We know the work of safety never stops, yet we can and will challenge ourselves to always be better for the communities we serve.

  • See the forest and the trees

    Know the details that matter. Building for the intersection of the physical and digital worlds at global scale requires seeing the big picture and the details. Knowing the important details can change the approach, and small improvements can compound into enormous impact over time.

  • One Uber

    Bet on something bigger. It’s powerful to be a part of something bigger than any one of us, or any one team. That’s why we work together to do what’s best for Uber, not the individual or team. We actively support our teammates, and they support us - especially when we hit the inevitable bumps in the road. We say what we mean, disagree and commit, and celebrate our progress, together.

  • Great minds don't think alike

    Diversity makes us stronger. We seek out diversity. Diversity of ideas. Identity. Ethnicity. Experience. Education. The more diverse we become, the more we can adapt and ultimately achieve our mission. When we reflect the incredible diversity of the people who connect on our platform, we make better decisions that benefit the world.

Benefits

  • Comprehensive Healthcare

  • Flexible Work

  • Uniquely Uber

  • Health & Wellness