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SAINT LAURENT - Client Advisor - Harrods

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Sales & Business Development
  • London

AI generated summary

  • You should have retail or hospitality experience, a passion for fashion, a business mindset, strong teamwork, tech-savviness, multitasking skills, excellent communication, and a proactive attitude.
  • You will deliver exceptional client service, build relationships, exceed sales goals, create personalized fashion experiences, communicate authentically, and support team collaboration.

Requirements

  • A preferred professional experience in providing a high-quality service focused on Client expectations, i.e. in fashion & accessory retail, in customer service or in luxury hospitality
  • Have personal taste and passion for the fashion culture, like to create personalized looks
  • Have a natural business mindset and an entrepreneurial spirit
  • Open-minded and looking for a company valuing audacity and authenticity
  • Strong team spirit to achieve common goals
  • At ease with using tools and applications, learns fast with new technologies
  • Motivation to work in a fast-paced environment, able to multitask & prioritize
  • Proactive, enthusiastic, & with a problem-solving attitude
  • Excellent written, oral & listening skills, in English and local language
  • Embrace change and see it as an opportunity to grow and develop

Responsibilities

  • Provide an outstanding client and after-sale service to all visitors and clients
  • Show passion in connecting and reconnecting with clients, putting them at the center, identifying their needs and anticipating their future requests
  • Cultivate a robust client portfolio to secure a proactive and growing business
  • Drive performance to exceed individual sales and KPI goals by having a business mindset and an entrepreneurial approach
  • Know how to create personalized, versatile, and timeless silhouettes for the client and demonstrating your passion for the fashion culture
  • Show a transparent and genuine attitude with the client and create a unique connection with them
  • Communicate in a professional and authentic way, with clients and colleagues
  • Effectively use all the available tools to optimize business opportunities
  • Proactively support the front and back-of-house teams, their achievements and ultimately the overall team spirit
  • Adhere to all company policies and operational procedures and follow them

FAQs

What is the role of a Client Advisor at Saint Laurent?

The Client Advisor actively contributes to store sales and key performance indicators while providing a unique and memorable experience for all clients.

What type of experience is preferred for this position?

A preferred professional experience in high-quality service focused on client expectations, particularly in fashion & accessory retail, customer service, or luxury hospitality.

Is a passion for fashion required for the Client Advisor role?

Yes, candidates should have personal taste and passion for fashion culture, as the role involves creating personalized looks for clients.

What skills are essential for a Client Advisor?

Essential skills include excellent communication abilities in English and the local language, a proactive and problem-solving attitude, and the ability to multitask in a fast-paced environment.

How does Saint Laurent view diversity in the workplace?

Saint Laurent is committed to building a diverse workforce and believes that diversity enriches the workplace and fosters adaptability in a changing world.

What type of work environment can a Client Advisor expect?

A Client Advisor can expect a fast-paced environment that encourages teamwork, audacity, authenticity, and the ability to embrace change.

What does the training involve for new Client Advisors?

While specific training details are not mentioned, new Client Advisors can expect to learn about the brand, products, and customer service excellence through support from the management team and colleagues.

Is prior sales experience necessary for this position?

While prior sales experience is preferred, the emphasis is on delivering high-quality client service and having a natural business mindset.

What is the job type and schedule for the Client Advisor position?

The job type is regular and the schedule is full-time.

When is the expected start date for the position?

The expected start date for the position is August 1, 2026.

Retail & Consumer Goods
Industry
1001-5000
Employees

Mission & Purpose

Yves Saint Laurent (YSL) is a renowned luxury fashion brand known for its sophisticated and innovative designs in clothing, accessories, fragrance, and beauty products. Founded by French fashion designer Yves Saint Laurent in 1961, the brand has become synonymous with elegance, style, and modernity. With a rich heritage and a commitment to creativity and craftsmanship, Yves Saint Laurent continues to be a leading force in the global fashion industry.