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Sales Advisor

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Hotel Chocolat

2mo ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Sales & Business Development
  • London

AI generated summary

  • You should be a passionate, enthusiastic brand ambassador with a commitment to delivering excellent customer experiences and sharing product knowledge warmly. Retail experience is not needed.
  • You’ll welcome customers, understand their needs, conduct product tastings, process transactions, maintain store appearance, support stock management, and ensure a positive café experience.

Requirements

  • To join us as a Sales Advisor, you don’t need retail experience to work here, just a commitment to being a true brand ambassador who is passionate, enthusiastic and customer focused.
  • You’ll love sharing our products with our customers with a warm and personal touch, ensuring that an amazing customer experience is delivered through excellent product and brand knowledge.

Responsibilities

  • People are the reason you love retail! You’ll warmly welcome every customer and immerse them in the world of Hotel Chocolat.
  • Discovering your customers’ needs and reason for their visit through friendly conversation.
  • Delighting your customers through product demonstrations and tasting sessions, ensuring to check for allergens throughout your time with them.
  • Closing the sale and confidently recommending additional products such as gift bags.
  • Genuinely thanking your customer for shopping with us, ensuring they leave happy.
  • Processing transactions, refunds and exchanges at the till.
  • Responding to customer feedback.
  • Working with your team to support with deliveries and stock management, keeping the delivery area is kept clear and tidy in line with our health and safety guidelines.
  • Maintaining the appearance of the store and café areas to a high standard.
  • If your store has a café area, you will be preparing hot and cold drinks, ice creams and snacks according to our guidelines and processes whilst keeping the area immaculately clean. The customer experience is just as important, however given the pace of a café, you will focus on upselling to your customer.
  • Support where you can to the success of your store and team.

FAQs

Do I need previous retail experience to apply for the Sales Advisor position?

No, previous retail experience is not required; we are looking for passionate, enthusiastic individuals who are committed to being brand ambassadors.

What will I be doing as a Sales Advisor?

As a Sales Advisor, you will welcome customers, discover their needs through conversation, provide product demonstrations and tastings, close sales, process transactions, maintain store appearance, and support the team with stock management.

What is the pay rate for this position?

The pay rate for Sales Advisors is £12.54 per hour for standard stores and £13.59 per hour for London stores.

Are there any discounts available for staff?

Yes, staff members receive a 50% unlimited discount on products, and a 70% discount on a stay at our Hotel in St Lucia.

What opportunities for career progression exist in this role?

In this role, you will have the chance to develop personally and pursue real career progression within an exciting and innovative company.

Is there a café area in the store?

If your store has a café area, you will be responsible for preparing hot and cold drinks, ice creams, and snacks while maintaining cleanliness and upselling to customers.

How is customer feedback handled?

As a Sales Advisor, you will be expected to respond to customer feedback in a friendly and helpful manner.

What kind of incentives are offered based on performance?

We offer incentives for Sales Advisors based on their performance to encourage and reward exceptional customer service and sales efforts.

What does the company culture focus on?

Our company culture focuses on patience, passion, and purpose, ensuring that we craft moments of indulgence and create a family of chocolate lovers.

How many stores does Hotel Chocolat operate?

Hotel Chocolat operates over 150 stores across the UK and continues to grow in various categories and territories.

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Hotel Chocolat

Our mission is to make people happy through chocolate: cacao growers, customers and employees.

Retail & Consumer Goods
Industry
1001-5000
Employees
2004
Founded Year

Mission & Purpose

Luxury British cacao grower and chocolatier Hotel Chocolat was founded to make people happy through chocolate! Co-founders Angus Thirlwell and Peter Harris built the brand on three unwavering pillars – Originality, Authenticity and Ethics – that remain central to the brand’s success. Starting as an early online brand, the first Hotel Chocolat store opened in Hertfordshire in 2004, and its manager is still at the helm. Today, we have more than 120 Hotel Chocolat's across the UK, with a multi-million strong online global customer database. In the grounds of our eco-conscious, organic cacao farm in Saint Lucia we have also created an amazing visitor experience Project Chocolat, together with the award-winning Rabot Hotel and Restaurant. One of the few chocolate makers to actually grow cacao, we connect the world of sustainable agriculture with the hedonism of top-quality chocolate. This knowledge has enabled us to bring an innovative Gentle Farming programme into the world, bringing to our cacao growing communities enough money for a happy life whilst supporting a bio-diverse, climate smart farming technique. The Hotel Chocolat team has a strong set of cultural values best summarised as ‘Be brave. Be kind.’ We’re just getting started. Come and be a part of what’s next.