Logo of Huzzle

Home

Matches

Explore

Manage

Sales Advisor

image

Hotel Chocolat

1mo ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Sales & Business Development

AI generated summary

  • You need passion, enthusiasm, and a customer-focused mindset to be a true brand ambassador. Retail experience is not required.
  • You will welcome customers, assess their needs, conduct product demos, process transactions, maintain store appearance, assist with stock, and prepare café items while ensuring a great experience.

Requirements

  • To join us as a Sales Advisor, you don’t need retail experience to work here, just a commitment to being a true brand ambassador who is passionate, enthusiastic and customer focused.

Responsibilities

  • People are the reason you love retail! You’ll warmly welcome every customer and immerse them in the world of Hotel Chocolat.
  • Discovering your customers’ needs and reason for their visit through friendly conversation.
  • Delighting your customers through product demonstrations and tasting sessions, ensuring to check for allergens throughout your time with them.
  • Closing the sale and confidently recommending additional products such as gift bags.
  • Genuinely thanking your customer for shopping with us, ensuring they leave happy.
  • Processing transactions, refunds and exchanges at the till.
  • Responding to customer feedback.
  • Working with your team to support with deliveries and stock management, keeping the delivery area is kept clear and tidy in line with our health and safety guidelines.
  • Maintaining the appearance of the store and café areas to a high standard.
  • If your store has a café area, you will be preparing hot and cold drinks, ice creams and snacks according to our guidelines and processes whilst keeping the area immaculately clean. The customer experience is just as important, however given the pace of a café, you will focus on upselling to your customer.
  • Support where you can to the success of your store and team.

FAQs

Is previous retail experience required for the Sales Advisor position?

No, previous retail experience is not required. We are looking for individuals who are passionate, enthusiastic, and customer-focused.

What is the hourly pay for this role?

The hourly pay for this role is £12.54 for stores outside London and £13.59 for London stores.

Will I receive any discounts as an employee?

Yes, you will receive a 50% unlimited staff discount as well as a 70% discount off a stay in our Hotel in St Lucia.

What are the main responsibilities of a Sales Advisor?

Main responsibilities include welcoming customers, discovering their needs, conducting product demonstrations, processing transactions, maintaining store appearance, and supporting team efforts.

Is there an opportunity for career progression in this role?

Yes, there is a chance for personal development and real career progression within our exciting and expanding company.

Do I need to prepare food and beverages if I work in a store with a café?

Yes, if your store has a café area, you will be required to prepare hot and cold drinks, ice creams, and snacks while maintaining cleanliness and focusing on upselling.

What kind of training will be provided for new Sales Advisors?

Training will be provided to ensure you gain excellent product and brand knowledge, as well as customer service skills to deliver an amazing customer experience.

How do I apply for the Sales Advisor position?

You can apply for the Sales Advisor position by visiting our careers page on the Hotel Chocolat website or through job listing platforms where the position is advertised.

What qualities are you looking for in a Sales Advisor?

We are looking for individuals who are passionate about chocolate, enthusiastic, friendly, engaging, and committed to delivering excellent customer service.

Are there any performance incentives for Sales Advisors?

Yes, there are incentives based on performance that Sales Advisors can earn.

image

Hotel Chocolat

Our mission is to make people happy through chocolate: cacao growers, customers and employees.

Retail & Consumer Goods
Industry
1001-5000
Employees
2004
Founded Year

Mission & Purpose

Luxury British cacao grower and chocolatier Hotel Chocolat was founded to make people happy through chocolate! Co-founders Angus Thirlwell and Peter Harris built the brand on three unwavering pillars – Originality, Authenticity and Ethics – that remain central to the brand’s success. Starting as an early online brand, the first Hotel Chocolat store opened in Hertfordshire in 2004, and its manager is still at the helm. Today, we have more than 120 Hotel Chocolat's across the UK, with a multi-million strong online global customer database. In the grounds of our eco-conscious, organic cacao farm in Saint Lucia we have also created an amazing visitor experience Project Chocolat, together with the award-winning Rabot Hotel and Restaurant. One of the few chocolate makers to actually grow cacao, we connect the world of sustainable agriculture with the hedonism of top-quality chocolate. This knowledge has enabled us to bring an innovative Gentle Farming programme into the world, bringing to our cacao growing communities enough money for a happy life whilst supporting a bio-diverse, climate smart farming technique. The Hotel Chocolat team has a strong set of cultural values best summarised as ‘Be brave. Be kind.’ We’re just getting started. Come and be a part of what’s next.