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Sales Advisor

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Wolseley Group

27d ago

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • Ely

AI generated summary

  • You should have face-to-face customer service experience, some warehouse background, team spirit, a positive attitude, strong work ethic, and be comfortable lifting heavy items.
  • You will serve customers, respond to inquiries, build relationships, assist with warehouse tasks, and maintain high branch standards.

Requirements

  • Prior industry experience would be advantageous
  • Face to Face customer service is essential
  • Prior warehouse experience
  • Willingness to work as a part of a team and to take on a diverse role
  • Keenness to learn, with a positive and enthusiastic attitude and a strong work ethic
  • To be comfortable lifting heavy items

Responsibilities

  • Serving customers on the trade counter by understanding their specific needs and providing product recommendations
  • Responding to customer enquiries via phone & email promptly and courteously, with a proactive attitude
  • Proactively contacting customers to build relationships and drive branch sales particularly focusing on customers with reduced or inactive spending
  • Assisting with general warehouse duties including picking & packing customer orders, unpacking and putting away deliveries which will involve manual handling of heavy items e.g. boilers, radiators, sinks and toilets
  • Ensuring high standards are maintained in the branch

FAQs

What is the salary for the Sales Advisor position?

The salary for the Sales Advisor position is £26,695, plus bonuses and excellent benefits.

Where is the Sales Advisor position located?

The Sales Advisor position is based in Ely, Cambridgeshire (CB7 4GS).

What are the working hours for this role?

This is a full-time position working 40 hours per week, Monday to Friday from 08:00 am to 5:00 pm, with alternate Saturdays from 08:00 am to 12:00 pm.

What responsibilities does the Sales Advisor have?

The Sales Advisor will serve customers on the trade counter, respond to enquiries, proactively contact customers to build relationships, assist with warehouse duties, and maintain high standards in the branch.

Is prior industry experience required for this position?

While prior industry experience is advantageous, it is not explicitly required.

What qualifications or skills are preferred for applicants?

Applicants should have face-to-face customer service experience, prior warehouse experience, a willingness to work as part of a team, a positive attitude, a strong work ethic, and the ability to lift heavy items.

What benefits are offered in addition to the salary?

Benefits include annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential bonuses, enhanced maternity/adoption leave, and access to various online and high street discounts.

Do employees have access to healthcare?

Yes, employees have free access to healthcare through various offerings, including the popular YuLife app.

Is customer service experience necessary?

Yes, face-to-face customer service experience is essential for this role.

Will the Sales Advisor be working exclusively at the trade counter?

No, the Sales Advisor will also assist with general warehouse duties in addition to serving customers at the trade counter.

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Wolseley Group

Manufacturing & Electronics
Industry
1001-5000
Employees

Mission & Purpose

Wolseley Group is the country’s largest plumbing, heating and cooling trade specialist merchant and we aim to be the first choice specialist merchant for trade professionals. We supply 160,000 different products from three distribution centres to over 650 branches across the UK. Join us and you’ll be part of a team that gets the right products to customers at the right price, in the right place, and at the right time. You’ll also enjoy extensive training and an award-winning pension and great rewards package. And, as part of a leading UK specialist distributor across plumbing, heating, cooling pipe and infrastructure products, you’ll have access to a wide variety of career opportunities.