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Sales Advisor

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The White Company

26d ago

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • Belfast

AI generated summary

  • You have retail or customer service experience, excel in creating exceptional shopping experiences, identify customer needs, boost sales, and are dedicated to teamwork and multitasking.
  • You will provide exceptional customer service, identify needs, answer product queries, ensure timely mail orders, and capture customer data to enhance loyalty and expand the database.

Requirements

  • With a strong retail sales or customer service background, you will often be the first point of contact for our customers and will be responsible for providing them with a superb shopping experience, surpassing their expectations at every opportunity.
  • We work with PRIDE; our company values every day - You will assist customers, resourcefully identifying their needs and answering product-related questions whilst, at the same time, optimising sales and encouraging customer loyalty. You will be passionate and dedicated to go the extra mile for our customers and our team, and willing to take on multiple tasks.

Responsibilities

  • Provide excellent customer service and surpassing customer expectations at every opportunity;
  • Identify customer needs and answer product related questions. Be able to respond to queries on product’s price, features and benefits;
  • Ensure that all customers’ mail orders are completed efficiently and on time;
  • Take every opportunity to capture customer data in order to expand TWC database and encourage customer loyalty.

FAQs

What is the primary responsibility of a Sales Advisor at The White Company?

The primary responsibility of a Sales Advisor is to provide excellent customer service, surpass customer expectations, identify customer needs, and answer product-related questions while optimizing sales and encouraging customer loyalty.

What experience is preferred for this role?

A strong retail sales or customer service background is preferred for the Sales Advisor role.

What are some benefits offered to employees at The White Company?

Benefits include a 50% discount on products, 20 days of holiday rising to 25, a Volunteer Day, competitive salaries, a discretionary bonus scheme, access to a benefits platform, pension scheme enrolment, and a life assurance plan after probation.

Is there an opportunity for career progression within the company?

Yes, The White Company is one of the UK's fastest-growing multi-channel retailers, providing opportunities for career progression.

What does the company value in its employees?

The company values employees who are passionate, dedicated, and willing to go the extra mile for customers and the team.

How does The White Company promote inclusivity in the workplace?

The White Company is committed to creating an inclusive culture that celebrates diversity, ensuring that everyone's contribution is valued and that employees can bring their authentic selves to work.

Are there any special events or social activities for employees?

Yes, The White Company hosts Christmas parties and social events throughout the year for employees.

Is the company committed to sustainability?

Yes, The White Company is committed to building a sustainable legacy that reflects in everything they do to enable a brighter future for people and the planet.

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The White Company

Retail & Consumer Goods
Industry
1001-5000
Employees
1994
Founded Year

Mission & Purpose

We’ve been making impeccably stylish, beautifully designed products, principally in white, for over 25 years. Think style not fashion, quality not quantity and an attention to detail that extends through everything we do – from the hand-stitching on a luxurious high thread-count pillowcase to our second-to-none customer service. We believe it’s the little things that matter. Precious moments of uncomplicated happiness are our constant inspiration and it is with those in mind that we design and create edited collections made to last and become an intimate part of our lives. We spend time developing our product ranges and put the same care and attention to detail into selecting the best people to join our growing and innovative business. From retail stores and ecommerce to Buying & Merchandising, quality experts, our support services, qualified accountants and visual/creative experts - The White Company inspires passion from all its people, and a genuine commitment to each other.