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Sales Advisor

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Hotel Chocolat

2mo ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Sales & Business Development
  • York

AI generated summary

  • You need to be a passionate, enthusiastic, and customer-focused brand ambassador; retail experience is not required.
  • You will greet customers, assess their needs, conduct tastings, process sales, manage stock, maintain store appearance, prepare café items, and support team success.

Requirements

  • To join us as a Sales Advisor, you don’t need retail experience to work here, just a commitment to being a true brand ambassador who is passionate, enthusiastic and customer focused.

Responsibilities

  • People are the reason you love retail! You’ll warmly welcome every customer and immerse them in the world of Hotel Chocolat.
  • Discovering your customers’ needs and reason for their visit through friendly conversation.
  • Delighting your customers through product demonstrations and tasting sessions, ensuring to check for allergens throughout your time with them.
  • Closing the sale and confidently recommending additional products such as gift bags.
  • Genuinely thanking your customer for shopping with us, ensuring they leave happy.
  • Processing transactions, refunds and exchanges at the till.
  • Responding to customer feedback.
  • Working with your team to support with deliveries and stock management, keeping the delivery area is kept clear and tidy in line with our health and safety guidelines.
  • Maintaining the appearance of the store and café areas to a high standard.
  • If your store has a café area, you will be preparing hot and cold drinks, ice creams and snacks according to our guidelines and processes whilst keeping the area immaculately clean. The customer experience is just as important, however given the pace of a café, you will focus on upselling to your customer.
  • Support where you can to the success of your store and team.

FAQs

Do I need retail experience to apply for the Sales Advisor position?

No, you do not need retail experience; just a commitment to being a passionate and customer-focused brand ambassador.

What is the hourly pay for the Sales Advisor role?

The hourly pay for the Sales Advisor position is £12.54.

Are there any discounts offered for staff?

Yes, employees receive a 50% unlimited staff discount to treat themselves and their friends and family, and a 70% discount off a stay at the Hotel in St Lucia.

What are the main responsibilities of a Sales Advisor?

Main responsibilities include welcoming customers, understanding their needs, conducting product demonstrations, processing transactions, maintaining store appearance, and supporting the team with stock management.

Is there an opportunity for career progression in this role?

Yes, there is a chance to develop personally and professionally within an exciting and expanding company with real career progression.

Will I be involved in food and drink preparation?

Yes, if your store has a café area, you will be preparing hot and cold drinks, ice creams, and snacks while maintaining cleanliness and focusing on upselling.

What kind of products will I be sharing with customers?

You will be sharing a range of luxury chocolate products, engaging customers with product knowledge and tasting sessions.

How important is customer feedback in this role?

Customer feedback is an important aspect of the role, and you will be expected to respond to and address customer feedback effectively.

What qualities are important for a Sales Advisor?

Important qualities include being warm, enthusiastic, customer-focused, and possessing strong communication skills to engage with customers.

Where can I learn more about Hotel Chocolat and its values?

You can learn more about the company and its People Pledge to equality, diversity, and inclusion by visiting hotelchocolat.com/uk/engaged-ethics/our-people.html.

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Hotel Chocolat

Our mission is to make people happy through chocolate: cacao growers, customers and employees.

Retail & Consumer Goods
Industry
1001-5000
Employees
2004
Founded Year

Mission & Purpose

Luxury British cacao grower and chocolatier Hotel Chocolat was founded to make people happy through chocolate! Co-founders Angus Thirlwell and Peter Harris built the brand on three unwavering pillars – Originality, Authenticity and Ethics – that remain central to the brand’s success. Starting as an early online brand, the first Hotel Chocolat store opened in Hertfordshire in 2004, and its manager is still at the helm. Today, we have more than 120 Hotel Chocolat's across the UK, with a multi-million strong online global customer database. In the grounds of our eco-conscious, organic cacao farm in Saint Lucia we have also created an amazing visitor experience Project Chocolat, together with the award-winning Rabot Hotel and Restaurant. One of the few chocolate makers to actually grow cacao, we connect the world of sustainable agriculture with the hedonism of top-quality chocolate. This knowledge has enabled us to bring an innovative Gentle Farming programme into the world, bringing to our cacao growing communities enough money for a happy life whilst supporting a bio-diverse, climate smart farming technique. The Hotel Chocolat team has a strong set of cultural values best summarised as ‘Be brave. Be kind.’ We’re just getting started. Come and be a part of what’s next.