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Sales Advisor

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Hotel Chocolat

3mo ago

  • Job
    Full-time
    Entry Level
  • Sales & Business Development
    Hospitality & Retail

AI generated summary

  • You need passion, enthusiasm, and a customer-focused attitude to represent the brand; retail experience is not required.
  • You’ll welcome customers, understand their needs, demonstrate products, handle transactions, manage stock, maintain store appearance, prepare café items, and support team success.

Requirements

  • To join us as a Sales Advisor, you don’t need retail experience to work here, just a commitment to being a true brand ambassador who is passionate, enthusiastic and customer focused.

Responsibilities

  • People are the reason you love retail! You’ll warmly welcome every customer and immerse them in the world of Hotel Chocolat.
  • Discovering your customers’ needs and reason for their visit through friendly conversation.
  • Delighting your customers through product demonstrations and tasting sessions, ensuring to check for allergens throughout your time with them.
  • Closing the sale and confidently recommending additional products such as gift bags.
  • Genuinely thanking your customer for shopping with us, ensuring they leave happy.
  • Processing transactions, refunds and exchanges at the till.
  • Responding to customer feedback.
  • Working with your team to support with deliveries and stock management, keeping the delivery area is kept clear and tidy in line with our health and safety guidelines.
  • Maintaining the appearance of the store and café areas to a high standard.
  • If your store has a café area, you will be preparing hot and cold drinks, ice creams and snacks according to our guidelines and processes whilst keeping the area immaculately clean. The customer experience is just as important, however given the pace of a café, you will focus on upselling to your customer.
  • Support where you can to the success of your store and team.

FAQs

Do we require previous retail experience for the Sales Advisor position?

No, previous retail experience is not required. We are looking for individuals who are passionate, enthusiastic, and customer-focused.

What are the main responsibilities of a Sales Advisor?

A Sales Advisor will warmly welcome customers, discover their needs through friendly conversation, conduct product demonstrations, close sales, process transactions, maintain the store's appearance, and support team efforts with deliveries and stock management.

What is the hourly pay for this position?

The hourly pay is £12.54 for stores in London it is £13.59 per hour.

Are there any employee discounts available?

Yes, there is a 50% unlimited staff discount available for employees to use on products, as well as a 70% discount on stays at our Hotel in St Lucia.

Is there an opportunity for career advancement within the company?

Yes, there is a chance for personal development and real career progression within our exciting, innovative, and expanding company.

What is the company culture at Hotel Chocolat?

Hotel Chocolat prides itself on being a family of chocolate lovers, driven by patience, passion, and purpose, focusing on crafting moments of indulgence and a commitment to equality, diversity, and inclusion.

What should I do if I have a concern about allergens while working with customers?

You should check for allergens during product demonstrations and tastings, ensuring you address any concerns customers may have.

Will I have any opportunities to learn about products?

Yes, you will develop excellent product and brand knowledge to share with customers and enhance their shopping experience.

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Hotel Chocolat

Our mission is to make people happy through chocolate: cacao growers, customers and employees.

Retail & Consumer Goods
Industry
1001-5000
Employees
2004
Founded Year

Mission & Purpose

Luxury British cacao grower and chocolatier Hotel Chocolat was founded to make people happy through chocolate! Co-founders Angus Thirlwell and Peter Harris built the brand on three unwavering pillars – Originality, Authenticity and Ethics – that remain central to the brand’s success. Starting as an early online brand, the first Hotel Chocolat store opened in Hertfordshire in 2004, and its manager is still at the helm. Today, we have more than 120 Hotel Chocolat's across the UK, with a multi-million strong online global customer database. In the grounds of our eco-conscious, organic cacao farm in Saint Lucia we have also created an amazing visitor experience Project Chocolat, together with the award-winning Rabot Hotel and Restaurant. One of the few chocolate makers to actually grow cacao, we connect the world of sustainable agriculture with the hedonism of top-quality chocolate. This knowledge has enabled us to bring an innovative Gentle Farming programme into the world, bringing to our cacao growing communities enough money for a happy life whilst supporting a bio-diverse, climate smart farming technique. The Hotel Chocolat team has a strong set of cultural values best summarised as ‘Be brave. Be kind.’ We’re just getting started. Come and be a part of what’s next.