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Sales Advisor

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Hotel Chocolat

6d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Sales & Business Development

AI generated summary

  • You need to be a passionate, enthusiastic brand ambassador focused on delivering amazing customer experiences with excellent product knowledge. Retail experience is not required.
  • You will welcome customers, assess their needs, conduct product demos, process transactions, maintain store appearance, manage stock, and prepare drinks in the café while ensuring a great experience.

Requirements

  • To join us as a Sales Advisor, you don’t need retail experience to work here, just a commitment to being a true brand ambassador who is passionate, enthusiastic and customer focused.
  • You’ll love sharing our products with our customers with a warm and personal touch, ensuring that an amazing customer experience is delivered through excellent product and brand knowledge.

Responsibilities

  • People are the reason you love retail! You’ll warmly welcome every customer and immerse them in the world of Hotel Chocolat.
  • Discovering your customers’ needs and reason for their visit through friendly conversation.
  • Delighting your customers through product demonstrations and tasting sessions, ensuring to check for allergens throughout your time with them.
  • Closing the sale and confidently recommending additional products such as gift bags.
  • Genuinely thanking your customer for shopping with us, ensuring they leave happy.
  • Processing transactions, refunds and exchanges at the till.
  • Responding to customer feedback.
  • Working with your team to support with deliveries and stock management, keeping the delivery area is kept clear and tidy in line with our health and safety guidelines.
  • Maintaining the appearance of the store and café areas to a high standard.
  • If your store has a café area, you will be preparing hot and cold drinks, ice creams and snacks according to our guidelines and processes whilst keeping the area immaculately clean. The customer experience is just as important, however given the pace of a café, you will focus on upselling to your customer.
  • Support where you can to the success of your store and team.

FAQs

Do I need retail experience to apply for the Sales Advisor position?

No, you do not need retail experience to work here; we are looking for passionate and enthusiastic individuals who are customer-focused.

What is the hourly pay rate for the Sales Advisor role?

The pay rate for the Sales Advisor position is £13.05 per hour.

Are there any discounts available for staff members?

Yes, staff members receive a 50% unlimited staff discount to treat themselves and their friends and family.

Will I be involved in customer interactions?

Yes, as a Sales Advisor, you will warmly welcome customers, engage in friendly conversations, and deliver an amazing customer experience.

Is there a potential for career progression within the company?

Yes, there is a chance to develop personally and grow within the company, as we focus on real career progression.

What are the main responsibilities of a Sales Advisor?

Main responsibilities include welcoming customers, discovering their needs, conducting product demonstrations, processing transactions, and maintaining store appearance.

Will I be responsible for preparing food and drinks if my store has a café area?

Yes, if your store includes a café area, you will be preparing hot and cold drinks, ice creams, and snacks while ensuring cleanliness and focusing on upselling.

Does the company offer any performance incentives?

Yes, performance-based incentives are offered as part of the Sales Advisor role.

What is the company's philosophy or values?

The company is driven by patience, passion, and purpose, focusing on crafting moments of indulgence and making a positive impact through hard work and innovation.

How does the company approach equality, diversity, and inclusion?

The company is committed to equality, diversity, and inclusion, as outlined in their People Pledge. You can learn more on their website.

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Hotel Chocolat

Our mission is to make people happy through chocolate: cacao growers, customers and employees.

Retail & Consumer Goods
Industry
1001-5000
Employees
2004
Founded Year

Mission & Purpose

Luxury British cacao grower and chocolatier Hotel Chocolat was founded to make people happy through chocolate! Co-founders Angus Thirlwell and Peter Harris built the brand on three unwavering pillars – Originality, Authenticity and Ethics – that remain central to the brand’s success. Starting as an early online brand, the first Hotel Chocolat store opened in Hertfordshire in 2004, and its manager is still at the helm. Today, we have more than 120 Hotel Chocolat's across the UK, with a multi-million strong online global customer database. In the grounds of our eco-conscious, organic cacao farm in Saint Lucia we have also created an amazing visitor experience Project Chocolat, together with the award-winning Rabot Hotel and Restaurant. One of the few chocolate makers to actually grow cacao, we connect the world of sustainable agriculture with the hedonism of top-quality chocolate. This knowledge has enabled us to bring an innovative Gentle Farming programme into the world, bringing to our cacao growing communities enough money for a happy life whilst supporting a bio-diverse, climate smart farming technique. The Hotel Chocolat team has a strong set of cultural values best summarised as ‘Be brave. Be kind.’ We’re just getting started. Come and be a part of what’s next.