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Sales Advisor

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The White Company

20d ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    Sales & Business Development
  • London

AI generated summary

  • You must have retail sales or customer service experience, excel in customer service, identify needs, answer queries, complete mail orders efficiently, and capture customer data for loyalty.
  • You will provide exceptional customer service, identify needs, answer questions on products, manage mail orders efficiently, and capture customer data to enhance loyalty.

Requirements

  • With a strong retail sales or customer service background, you will often be the first point of contact for our customers and will be responsible for providing them with a superb shopping experience, surpassing their expectations at every opportunity.
  • We work with PRIDE; our company values every day - You will assist customers, resourcefully identifying their needs and answering product-related questions whilst, at the same time, optimising sales and encouraging customer loyalty. You will be passionate and dedicated to go the extra mile for our customers and our team, and willing to take on multiple tasks.
  • If you share our obsession with providing our customers with a fantastic shopping experience, we would like to hear from you!
  • Provide excellent customer service and surpassing customer expectations at every opportunity;
  • Identify customer needs and answer product related questions. Be able to respond to queries on product’s price, features and benefits;
  • Ensure that all customers’ mail orders are completed efficiently and on time;
  • Take every opportunity to capture customer data in order to expand TWC database and encourage customer loyalty.

Responsibilities

  • Provide excellent customer service and surpassing customer expectations at every opportunity;
  • Identify customer needs and answer product related questions. Be able to respond to queries on product’s price, features and benefits;
  • Ensure that all customers’ mail orders are completed efficiently and on time;
  • Take every opportunity to capture customer data in order to expand TWC database and encourage customer loyalty.

FAQs

What is the main responsibility of a Sales Advisor at The White Company?

The main responsibility of a Sales Advisor is to provide excellent customer service, surpassing customer expectations, identifying customer needs, answering product-related questions, and optimizing sales while encouraging customer loyalty.

What qualifications or experience do I need to apply for this role?

A strong retail sales or customer service background is required to ensure a superb shopping experience for customers.

What kind of benefits does The White Company offer its employees?

The White Company offers several benefits, including a 50% discount on products, 20 days of holiday rising to 25 during service, a Volunteer Day, a discretionary bonus scheme, access to a benefits platform, pension scheme enrollment, the Wagestream app for money management, life assurance coverage after probation, and social events throughout the year.

Is there room for career growth within the Sales Advisor position?

Yes, joining The White Company as a Sales Advisor presents an opportunity to grow within one of the UK's fastest-growing multi-channel retailers.

What is the company’s approach to diversity and inclusion?

The White Company is committed to creating an inclusive culture that celebrates a diversity of backgrounds and identities, ensuring that everyone can bring their authentic selves to work and feel valued.

How does The White Company support employee wellbeing?

The company supports employee wellbeing through various initiatives, including the Wagestream Money Management app, a comprehensive benefits platform, and social events aimed at fostering a positive work environment.

What type of training will I receive as a Sales Advisor?

While specific training details are not provided in the job description, expect to receive training on product knowledge, customer service excellence, and the company’s values and practices.

Are there opportunities for volunteering?

Yes, The White Company provides a Volunteer Day, allowing employees to volunteer with a charity of their choice.

How does the recruitment process ensure equality and diversity?

The White Company is committed to an active Equality, Diversity, and Inclusion Policy that begins with their recruitment and selection process, ensuring a fair and inclusive hiring approach.

Can employees expect a bonus every year?

While a discretionary bonus scheme may be rewarded annually, it is not guaranteed and depends on various factors.

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The White Company

Retail & Consumer Goods
Industry
1001-5000
Employees
1994
Founded Year

Mission & Purpose

We’ve been making impeccably stylish, beautifully designed products, principally in white, for over 25 years. Think style not fashion, quality not quantity and an attention to detail that extends through everything we do – from the hand-stitching on a luxurious high thread-count pillowcase to our second-to-none customer service. We believe it’s the little things that matter. Precious moments of uncomplicated happiness are our constant inspiration and it is with those in mind that we design and create edited collections made to last and become an intimate part of our lives. We spend time developing our product ranges and put the same care and attention to detail into selecting the best people to join our growing and innovative business. From retail stores and ecommerce to Buying & Merchandising, quality experts, our support services, qualified accountants and visual/creative experts - The White Company inspires passion from all its people, and a genuine commitment to each other.