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Sales Advisor - Newcastle, Metro Centre

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Tesla

22d ago

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • Newcastle

AI generated summary

  • You must have excellent interpersonal skills, Tesla product knowledge, great communication, customer service experience, strong organization, flexibility in hours, and a valid UK driving licence.
  • You will engage customers, capture leads, provide exceptional service, manage CRM data, collaborate with teams, and maintain a positive attitude to enhance customer experiences.

Requirements

  • Excellent interpersonal skills with a natural ability to build rapport and engage with customers.
  • Strong knowledge of Tesla's products, including vehicles, solar panels, and energy storage solutions.
  • Ability to communicate information in an easy-to-understand manner.
  • Proven track record of delivering excellent customer experiences.
  • Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
  • Flexibility to work on weekends and evenings as required.
  • A passion for Tesla's mission to accelerate the world's transition to sustainable energy.
  • Full UK driving licence held for 2 years and over.

Responsibilities

  • Proactively engage with customers visiting the store or events to identify potential leads, creating a pipeline of prospects through active interaction and data capture.
  • Provide exceptional customer service by understanding customer needs, answering their questions and objections, and selling potential leads on the test drive experience, ensuring a positive and memorable experience.
  • Execute successful lead capture strategies during events, ensuring maximum engagement and conversion opportunities.
  • Efficiently manage and organize captured lead data, maintaining accuracy and completeness in CRM systems. Regularly update customer profiles with relevant information obtained during interactions.
  • Build value for customers, understanding their requirements, presenting our vehicles, and effectively communicate the value proposition to drive conversion.
  • Collaborate with sales teams, and other relevant departments to align strategies, share insights, and contribute to the overall improvement of the lead capture, sales processes, and product proposition.
  • Maintain a positive and professional attitude at all times, providing an excellent customer experience that is reflective of Tesla's values.

FAQs

What is the primary role of a Sales Customer Experience Specialist at Tesla?

The primary role involves engaging with potential customers, capturing leads, and guiding them through a seamless sales journey to drive sales growth.

What kind of experience will I need to excel in this position?

You will need excellent interpersonal skills, a strong knowledge of Tesla's products, a proven track record of delivering exceptional customer experiences, and strong organizational skills.

Will I be required to work during weekends and evenings?

Yes, flexibility to work on weekends and evenings is required for this position.

Is a driving license necessary for this role?

Yes, a full UK driving licence held for two years or more is required.

What should I expect in terms of collaboration within the company?

You will collaborate with sales teams and other departments to align strategies, share insights, and contribute to the overall improvement of lead capture and sales processes.

Are there opportunities for career growth in this position?

Yes, as a Sales Customer Experience Specialist, you will have opportunities to contribute to the success of Tesla and potentially advance within the company.

How important is it to share Tesla's mission?

It is very important, as the role requires a passion for Tesla’s mission to accelerate the world’s transition to sustainable energy.

What is Tesla's policy on diversity and equal opportunity in hiring?

Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace, and all qualified applicants will receive consideration for employment without regard to various protected factors.

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Tesla

Tesla’s mission is to accelerate the world’s transition to sustainable energy.

Automotive
Industry
10,001+
Employees
2003
Founded Year

Mission & Purpose

Tesla’s mission is to accelerate the world’s transition to sustainable energy through increasingly affordable electric vehicles in addition to renewable energy generation and storage. California-based Tesla is committed to having the best-in-class in safety, performance, and reliability in all Tesla cars. There are currently over 275,000 Model S, Model X and Model 3 vehicles on the road worldwide. To achieve a sustainable energy future, Tesla also created infinitely scalable energy products: Powerwall, Powerpack and Solar Roof. As the world’s only vertically integrated energy company, Tesla continues to innovate, scale and reduce the costs of commercial and grid-scale systems, with the goal of ultimately getting us to 100% renewable energy grids.