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Sales Ambassador

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Piaget

May 7

Applications are closed

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • London

Requirements

  • Knowledge and understanding of the Luxury market, Customer service and High Watch and Jewelry industry.
  • Excellent communication skills.
  • Show innovation and initiative in setting customer care standards.
  • Enthusiastic, self-confident and self-motivated with positive attitude at all times.
  • Successfully able to handle multiple demands and competing priorities.
  • Be a team player and have a strong attention to detail.
  • Able to work flexibly, embrace and manage change.
  • Prepared to go the extra mile to achieve targets.

Responsibilities

  • Demonstrate a constant awareness and actively strive to achieve Key Performance Indicators (TPIs) in order to increase Boutique performance and reach Individual and Boutique targets.
  • Assist and support After Sales clients and provide maintenance recommendations.
  • Participate in, and represent Piaget during promotional events and activities.
  • Contribute in suggesting ideas and recommendation to the Management team in order to achieve improvements in all aspects of the boutique performance.
  • Provide exceptional standards of customer service surpassing client’s expectations at every opportunity by following our “Piaget Touch” Art of selling.
  • Ensure the highest level of service and care to all customers (both Clients and prospects).
  • Implement an effective data capture & follow up for clients, prospects, CS and reservations.
  • Build, develop and maintain your own Local and International client database ensuring repeat visits and client’s loyalty.
  • Resolve client’s complaints with the highest professionalism, promptly and successfully by investigating problems, developing solutions and making appropriate recommendations to the Boutique Management.
  • Support the Boutique Management in any back of house/ administrative operations as requested and manage the day to day operations.

FAQs

What is the job title for this position?

The job title is Sales Ambassador.

What type of employment is offered for this role?

This position is permanent and full-time.

What are the key responsibilities of a Sales Ambassador at Piaget?

Key responsibilities include achieving sales targets, providing exceptional customer service, maintaining client databases, assisting after-sales clients, and participating in promotional events.

What key performance indicators (KPIs) should a Sales Ambassador strive to achieve?

A Sales Ambassador should actively strive to achieve Key Performance Indicators (KPIs) to increase Boutique performance and meet individual and Boutique targets.

What skills are required for this position?

Required skills include knowledge of the luxury market, excellent communication skills, innovation in customer care, enthusiasm, self-motivation, and ability to handle multiple demands.

Are there opportunities for career growth within Piaget?

Yes, there are opportunities for career growth and development through involvement in various aspects of boutique performance and strong teamwork.

What does the "Piaget Touch" refer to?

The "Piaget Touch" refers to the exceptional standards of customer service that Sales Ambassadors are expected to provide in order to exceed client expectations.

How does Piaget support its employees in managing client complaints?

Piaget encourages Sales Ambassadors to resolve client complaints promptly and professionally by investigating issues, developing solutions, and making recommendations to Boutique Management.

What is the overall team culture at Piaget?

The team culture at Piaget values freedom, collegiality, empathy, curiosity, and integrity, fostering a supportive and diverse environment.

What is the recruitment process for the Sales Ambassador position?

The recruitment process includes an introductory call with the recruitment team, an interview with the UK Area Sales Manager, and an interview with the Human Resources Manager.

How important is flexibility in this role?

Flexibility is important as the Sales Ambassador must be able to embrace and manage change while working in a dynamic retail environment.

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Piaget

Discover audacious creativity

Fashion & Arts
Industry
501-1000
Employees
1874
Founded Year

Mission & Purpose

Since its foundation in 1874, Piaget has been cultivating a spirit of luxury while emphasising its creativity, attention to detail and fully integrated watchmaking and jewellery expertise. Originally specialised in the design and production of watch movements, the Manufacture expanded the scope of its expertise in the 1960s with the launch of astonishing jewellery watches, followed by innovative jewellery collections. Piaget manufactures its luxury watches and jewellery in La Côte-aux-Fées and Plan-les-Ouates, Switzerland. Piaget headquarters is located in Geneva, Switzerland, and operates as a subsidiary of Compagnie Financière Richemont AG.