You must excel in communication, be customer-focused, prioritize tasks, multitask, use IT systems, work independently and in a team, pay attention to detail, and possess problem-solving skills.

You will handle customer calls and emails, identify needs, provide exceptional service, build customer relationships, meet targets, and up-sell JLR products.

Customer Relations

Sales & Business Development

United Kingdom

Preston

Inchcape is the world's leading independent automotive distribution partner.  

We work with more than 40 of the world's most loved automotive brands to power better mobility, today and in the future. Our 14,500 team members work across 40 country markets in Asia, Australasia and the Pacific; Central and South America; Africa; Europe and the UK. 

Automotive

Inchcape

<div>
 Sales &amp; Customer Service Advisor JLR Preston Contact Centre Basic Salary of £17,311.24 29 Hours 
 Are you customer focused, self-motivated and looking for a new challenge?
 As a Sales &amp; Customer Service Advisor at JLR Preston, you will be part of an organisation that believes in investing in you and your future. We provide excellent training &amp; development as well as promote internal progression opportunities. You will be working as part of our Toyota/Lexus team in this role.
 What we can offer you
 <ul>
 <li>33 days’ annual leave, including bank holidays, rising with length of service. Holiday buying scheme also available</li>
 <li>Retail discounts that save you money every day</li>
 <li>Gym discounts, cash healthcare plans, and a cycle-to-work scheme</li>
 <li>Car discounts for new and used purchases and servicing</li>
 <li>Flexible pension scheme and Sharesave scheme to grow your savings</li>
 <li>Family-friendly policies that help you spend more time with the people that matter</li>
 <li>A wellbeing programme to support you and your family</li>
 <li>An internal colleague recognition system to celebrate achievements</li>
 <li>A community volunteering day</li>
 </ul>
 Job Introduction
 At JLR Preston we are extremely talented and passionate about our customer experience and are looking for someone that shares the same values and passion. We welcome applications from experienced sales &amp; customer advisors, as well as people with the drive and enthusiasm to learn something new. 
 
 Main Responsibilities
 The main duties of the role will include;
 <ul>
 <li>Handling inbound &amp; outbound telephone calls to existing customers (No Cold-Calling)</li>
 <li>Responding to customer email enquiries</li>
 <li>Quickly identifying the needs of the customers and guiding towards the service or product that will best meet their requirements</li>
 <li>Providing a high level of customer service which will allow you to build relationships with our customers to retain business</li>
 <li>Being organised and self-motivated to ensure targets and deadlines are met</li>
 <li>To up-sell additional JLR products</li>
 </ul> 
 
 
 The Ideal Candidate 
 
 <ul>
 <li>The ideal candidate will;</li>
 <li>Have excellent communication skills and the ability to build trust and rapport with customers and colleagues</li>
 <li>Be customer focused and passionate about their work</li>
 <li>Have the ability to prioritise their workload and multi-task</li>
 <li>Be IT alliterate with the ability to use multiple systems at once</li>
 <li>Confidently work independently and also as part of a team</li>
 <li>Have a keen eye for detail</li>
 <li>To be our voice, communicating and focusing on customers whilst delivering the best possible knowledge and prospects</li>
 <li>Ability to problem solve and think on their feet</li>
 </ul> 
 
 Be part of something big
 Group 1 Automotive is on an exciting growth journey. We’re the largest partner in the UK for Mercedes- Benz, Volkswagen and Audi, and second largest for BMW &amp; MINI.
 Home to more than 7000 colleagues who are dedicated to providing exceptional customer services, we have 113 dealerships in the UK, representing 21 brands at the forefront of automotive retail.
 But you don’t need to love cars to work with us - you just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.
 In return, we recognise that the success of our business is because of our fantastic people. Which is why we’re committed to providing fantastic career opportunities, comprehensive training, competitive pay and benefits and full support personally and professionally.
</div>


 Sales & Customer Service Advisor JLR Preston Contact Centre Basic Salary of £17,311.24 29 Hours
 Are you customer focused, self-motivated and looking for a new challenge?
 As a Sales & Customer Service Advisor at JLR Preston, you will be part of an organisation that believes in investing in you and your future. We provide excellent training & development as well as promote internal progression opportunities. You will be working as part of our Toyota/Lexus team in this role.
 What we can offer you
 
  33 days’ annual leave, including bank holidays, rising with length of service. Holiday buying scheme also available
  Retail discounts that save you money every day
  Gym discounts, cash healthcare plans, and a cycle-to-work scheme
  Car discounts for new and used purchases and servicing
  Flexible pension scheme and Sharesave scheme to grow your savings
  Family-friendly policies that help you spend more time with the people that matter
  A wellbeing programme to support you and your family
  An internal colleague recognition system to celebrate achievements
  A community volunteering day
 
 Job Introduction
 At JLR Preston we are extremely talented and passionate about our customer experience and are looking for someone that shares the same values and passion. We welcome applications from experienced sales & customer advisors, as well as people with the drive and enthusiasm to learn something new.
 
 Main Responsibilities
 The main duties of the role will include;
 
  Handling inbound & outbound telephone calls to existing customers (No Cold-Calling)
  Responding to customer email enquiries
  Quickly identifying the needs of the customers and guiding towards the service or product that will best meet their requirements
  Providing a high level of customer service which will allow you to build relationships with our customers to retain business
  Being organised and self-motivated to ensure targets and deadlines are met
  To up-sell additional JLR products
 
 
 
 The Ideal Candidate
 
 
  The ideal candidate will;
  Have excellent communication skills and the ability to build trust and rapport with customers and colleagues
  Be customer focused and passionate about their work
  Have the ability to prioritise their workload and multi-task
  Be IT alliterate with the ability to use multiple systems at once
  Confidently work independently and also as part of a team
  Have a keen eye for detail
  To be our voice, communicating and focusing on customers whilst delivering the best possible knowledge and prospects
  Ability to problem solve and think on their feet
 
 
 Be part of something big
 Group 1 Automotive is on an exciting growth journey. We’re the largest partner in the UK for Mercedes- Benz, Volkswagen and Audi, and second largest for BMW & MINI.
 Home to more than 7000 colleagues who are dedicated to providing exceptional customer services, we have 113 dealerships in the UK, representing 21 brands at the forefront of automotive retail.
 But you don’t need to love cars to work with us - you just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.
 In return, we recognise that the success of our business is because of our fantastic people. Which is why we’re committed to providing fantastic career opportunities, comprehensive training, competitive pay and benefits and full support personally and professionally.


Sales and Customer Service advisor

Requirements

Responsibilities

FAQs

What is the basic salary for the Sales and Customer Service Advisor position?

How many hours per week will I be working?

Is prior experience required for this role?

What type of training and development will be provided?

What benefits are included in this job?

Will I need to make cold calls in this role?

What skills are important for the ideal candidate?

Are there opportunities for career progression?

Is there a wellbeing programme available?

What type of products will I be upselling?

Inchcape

Mission & Purpose