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Sales and Customer Solutions Representative

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Spectrum

1mo ago

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    Sales & Business Development
  • Overland Park

AI generated summary

  • You need a high school diploma, 6 months in customer service or phone sales, knowledge of cable products, strong English skills, flexibility for hours, adaptability, and 1+ years of call center experience.
  • You will enhance customer experience by handling calls, resolving inquiries, mastering billing processes, and effectively explaining products to retain and sell to customers.

Requirements

  • High school diploma or equivalent
  • 6 months of customer service or phone sales experience to enhance customer satisfaction and retention
  • Knowledge of cable communications products: TV, internet, and telephone
  • Strong English communication skills
  • Flexibility for variable hours, including weekends and holidays
  • Adaptability and problem-solving in dynamic environments
  • 1+ years of call center experience

Responsibilities

  • Actively supporting efforts to simplify and enhance the customer experience while maintaining high levels of professionalism and courtesy.
  • Meeting or exceeding customer solutions activity goals using effective telephone-based techniques to retain customers.
  • Responding promptly and efficiently to inbound calls, meeting call handling metrics, and addressing billing inquiries, pricing, and service complaints.
  • Mastering order processing within the billing system for retained accounts, new sales, and account lookups.
  • Demonstrating proficiency in explaining products and services, with a thorough understanding of competitors, to effectively retain and re-sell to customers.

FAQs

What is the starting pay for the Sales and Customer Solutions Representative position?

The starting pay for the Sales and Customer Solutions Representative position is $18/hour, with the potential for top performers to earn over $70,000 a year with incentives.

Is there an educational requirement for this job?

Yes, candidates are required to have a high school diploma or equivalent.

What type of experience is preferred for this role?

Preferred candidates should have 1+ years of call center experience, although 6 months of customer service or phone sales experience is required.

Are there any specific technical skills needed for the role?

Yes, candidates should have knowledge of cable communications products such as TV, internet, and telephone.

What skills and abilities are important for this position?

Strong English communication skills, adaptability, problem-solving skills in dynamic environments, and flexibility for variable hours, including weekends and holidays, are important for this position.

What are the working conditions like?

The working conditions are within a normal office environment.

Is there an opportunity for career advancement?

Yes, Spectrum is committed to providing opportunities for employment and advancement to all team members.

Does the company offer benefits?

Yes, Spectrum offers a comprehensive pay and benefits package that supports the well-being of employees at every stage of life.

Are there any legal considerations regarding criminal history?

Yes, a qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Is there support for employees with disabilities or veterans?

Yes, Spectrum is an Equal Opportunity Employer and provides opportunities for job seekers with disabilities and veterans.

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Spectrum

Telecommunications
Industry
10,001+
Employees

Mission & Purpose

Charter Communications, Inc. (NASDAQ:CHTR) is a leading broadband connectivity company and cable operator serving more than 32 million customers in 41 states through its Spectrum brand. Over an advanced communications network, the company offers a full range of state-of-the-art residential and business services including Spectrum Internet®, TV, Mobile and Voice. For small and medium-sized companies, Spectrum Business® delivers the same suite of broadband products and services coupled with special features and applications to enhance productivity, while for larger businesses and government entities, Spectrum Enterprise provides highly customized, fiber-based solutions. Spectrum Reach® delivers tailored advertising and production for the modern media landscape. The company also distributes award-winning news coverage, sports and high-quality original programming to its customers through Spectrum Networks and Spectrum Originals.