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Sales Assistant

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Salvation Army Trading Co. Ltd.

16d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Sales & Business Development
  • Sunderland

AI generated summary

  • You need excellent customer service skills, resilience, adaptability, a positive attitude, a passion for sustainability, and a commitment to high standards and making a positive change.
  • You will assist customers, maintain visual merchandising, promote Gift Aid, manage daily operations, train volunteers, sort donations, support Health and Safety, and embody company values.

Requirements

  • Do you have excellent customer service skills?
  • Are resilient, supportive, caring, hands on and enthusiastic
  • Possess a positive attitude in delivering exceptional customer service
  • Want to make a positive change
  • Take pride in everything that you do in order to maintain the high standards that we promise to our colleagues, stakeholders and ourselves
  • Are adaptable; able to think on your feet
  • Have a keen interest in the environment and sustainability
  • Have an engaging personality, the desire to succeed and be the best you can be

Responsibilities

  • Help to maintain high standards of visual merchandising throughout the shop
  • Assist our customers throughout their visit, from entering the shop to completing their purchase
  • Actively promote and explain the benefits of Gift Aid to customers and other various promotions
  • Complete all company paperwork, including cashing up and banking procedures
  • Encourage and assist in the training of volunteers
  • Assist in the sorting and preparation of all donated stock
  • Travel to other shops if part of a cluster from time to time
  • Support the Shop Manager in all aspects of best practice and Health and Safety Procedures
  • Be responsible for the daily running of the shop and management of volunteers in the Managers absence
  • Ensure that personal behaviour reflects the visions and values of the company

FAQs

What kind of company culture can I expect when working as a Sales Assistant?

You can expect a supportive and inclusive work environment, as the company has been recognized in The UK's Top 25 Best Large Companies to work for and is committed to making a positive impact in communities.

Are there flexible working hours?

The hours will be worked on a shift basis between Monday and Saturday, and there is no evening or Sunday working.

What are the key responsibilities of a Sales Assistant?

Key responsibilities include maintaining visual merchandising standards, assisting customers, managing donations, training volunteers, completing paperwork, and supporting the Shop Manager.

Do I need previous experience to apply for this position?

While previous customer-focused experience is preferred, it's not strictly necessary. The company values a friendly and positive outlook and is willing to train suitable candidates.

Is training provided for new hires?

Yes, you will be encouraged to assist in the training of volunteers, and support will be provided to help you adapt to your role.

What benefits are offered to Sales Assistants?

Employees receive benefits such as a virtual GP service, a fantastic pension scheme, and a starting holiday entitlement of 26 days plus bank holidays.

Is there a focus on sustainability within the company?

Yes, the company has a keen interest in the environment and sustainability, and this is reflected in its vision and values.

Can I grow my career within the company?

Yes, the company encourages personal development and offers opportunities for you to make a positive change in your community while developing your skills.

How does the company support its employees?

The company is known for being caring and supportive, providing a fulfilling work experience and ensuring that staff feel valued.

Is this position suitable for volunteers?

While the position is for a Sales Assistant, experience in voluntary roles is valued, and the role involves working closely with volunteers.

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Salvation Army Trading Co. Ltd.

Non-profit
Industry
1001-5000
Employees
1991
Founded Year

Mission & Purpose

Salvation Army Trading Company Ltd is the trading arm of The Salvation Army in the UK and Republic of Ireland. We were established in 1991 to help fund The Salvation Army’s vital work with vulnerable people in the UK, and today we raise money and encourage reuse and recycling through over 250 charity shops and donation centres, and a nationwide network of around 8,000 clothing banks. We are at the forefront of textile reuse and recycling, and we work closely with our key partners, including some of the biggest retail and online brands. Our work extends to different markets through other divisions, supporting our parent church and charity and music interests in the UK and internationally. With the support of the British public, we have raised over £80 million over the past 10 years to help the work of The Salvation Army. Our core purpose is ‘enabling mission and providing resource to help the work of The Salvation Army’ which we do following our values: Compassion, Accountability, Respect, Equality. Salvation Army Trading Company is a registered company (2605817)