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Sales Assistant

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Ryman

2mo ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Sales & Business Development
  • London

AI generated summary

  • You should be passionate about our brand, exceed customer expectations, work autonomously and in a team, possess strong communication skills, and be flexible with hours and location.
  • You will engage customers, handle complaints, achieve KPIs, manage stock, maintain visual standards, promote sales, and ensure health and safety compliance.

Requirements

  • Passion for the Ryman Brand and our associated companies
  • Passion for exceeding customer expectations
  • Enthusiastic, driven and focused on achieving results
  • Self motivated with an ability to work well independently and as part of a team
  • Confident approach towards maximising sales opportunities
  • Strong communication and team working skills
  • A dedication to learning and developing your own skills
  • Flexibility towards working hours and location

Responsibilities

  • Act as an ambassador for Ryman and the wider Theo Paphitis Retail Group by showing interest in learning everything about the business and your role and positively sharing this knowledge with our customers
  • Confidently and professionally handle customer complaints and difficulties, including returns, to ensure customer retention
  • Achieve and strive to exceed KPIs and objectives set by Store Management Team and the business
  • Engage with customers enthusiastically, establish customer needs and help them to purchase by matching products to those needs through the application of a high level of product knowledge whilst highlighting relevant promotions and upselling
  • Carry out stock replenishment and when required maintain accuracy of our stock systems
  • Promote high visual merchandising standards; ensuring that store housekeeping standards are high and continually achieved
  • Acquire a high level of product knowledge and continue to self-develop that knowledge
  • Recognise and act upon opportunities to increase the value of sales by offering appropriate additional items
  • Ensure compliance with all relevant Health and Safety policies

FAQs

What are the working hours for the Sales Assistant position?

The Sales Assistant position involves working 7 hours per week, with a focus on Saturday.

What responsibilities will I have as a Sales Assistant?

As a Sales Assistant, you will be responsible for supporting the store management team, driving turnover, ensuring high customer service, handling complaints, achieving KPIs, engaging with customers, maintaining stock levels, and promoting visual merchandising standards.

What skills are required for this role?

We are looking for candidates who have a passion for the Ryman brand, strong communication skills, a drive for achieving results, self-motivation, confidence in maximizing sales, and a dedication to learning and skill development.

Is there an opportunity for training in this role?

Yes, you will have access to a training program designed to help you excel in your role.

Are there any benefits offered with this position?

Yes, you will receive a competitive pay package, a company pension scheme, a generous holiday allowance, mental health support, exclusive discounts, a Cycle2Work scheme, long service awards, and opportunities for professional development.

What type of team environment can I expect?

You will be part of a passionate and dynamic team that values growth, ideas, and impact, with a focus on putting customers first.

Is prior retail experience necessary for this role?

While prior retail experience can be beneficial, it is not explicitly required. A passion for customer service and the Ryman brand is essential.

Does Ryman have a diversity and inclusion policy?

Yes, Ryman is an equal opportunities employer and is committed to creating inclusive teams and celebrating diversity in the workplace.

Will I be required to perform other duties outside of the job description?

Yes, the job description is not exhaustive, and you may be required to carry out other duties as needed.

Are there flexible working hours?

Yes, there is a degree of flexibility in working hours, which would be addressed further during the interview process.

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Ryman

Everything you need for work, home office, hobbies, travel & studies ️✏️ #relyonryman

Retail & Consumer Goods
Industry
1001-5000
Employees

Mission & Purpose

Since 1893 Ryman has been a leading name on the high street, providing our customers all over the UK with pens, pencils, calculators, notebooks, and more stationery essentials. What you might not know is that we also pride ourselves on our wide range of office supplies, technology, and garden furniture. Our experts hand-select every item from ballpoint pens to printers to hot tubs, and we have exclusive products from brands that you love and trust, like HP, Biro, Really Useful Boxes, and more. We also provide office essentials to businesses, enterprises, and education. Whether your company is office-based or home-based, our range has everything your employees need from home office desks, copy paper with bulk discount, and hot drinks. One of our specialist team members is on hand to help with your business ordering, offering you fast delivery and the option to pay by credit. So if you need school supplies for your little ones, craft activities to keep them busy in the school holidays, furniture for your home office, and canteen supplies for your company premises, you can rely on Ryman. We have everything you need for work, home, and learning.