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Sales Assistant

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PANDORA Jewelry

Oct 26

Applications are closed

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Sales & Business Development
  • Cape Town

Requirements

  • We also looking for employees with disabilities!!!
  • Are you passionate about retail and service excellence?
  • Are you confident to sell our beautiful jewellery and help our customers find the perfect gifts for their loved ones.
  • The main purpose of the SA is to help the customer to select, within our universe of jewels, the ones that better express their personality.
  • Masters all the features of the products enhancing technical and stylistic details and attends to all the LINKs training to be always posted on the new launches
  • Understands and gives priority to the customer’s needs in order to offer the best possible experience in store
  • Participates proactively and efficiently in sales activities, making use of all the tools and the sales channels available (on line and off line)
  • Contributes actively to the achievement of the sales objectives according to both the individual and the store’s goals which are constantly monitored
  • Maintains high and consistent level of customer service standards
  • Asks constantly feedback to customers, by also using quality surveys
  • Manages all issues related to the costumer service in a serious, helpful and professional manner, in particular: complaints, returns, individual orders, etc.
  • Promptly finds the relevant / necessary information for the daily work performance (e.g.:priority of the day, goal of the day, important updates from the company)
  • Participates in the organization of the store, making sure that the store, the back office and the inventory are always kept clean and tidy
  • Checks the products delivered in the store, organizes and arranges them for display
  • Takes part in the stock control and internal inventory
  • Organizes the shipments to customers
  • Takes part in the Visual Merchandising activities
  • Keeps private any confidential information, in particular sensitive data concerning the company, the team and the customers
  • Supports the sustainability choices of the company, by putting into action measures aiming to reduce our impact on the environment and minimizing waste
  • With the support of the SM, is co-responsible for its own training and constant updating

Responsibilities

  • The Sales Associate is responsible for providing an excellent customer service and contributes to the achievement of the sales targets (quantitative and qualitative, individual and team).
  • The main purpose of the SA is to help the customer to select, within our universe of jewels, the ones that better express their personality.
  • Masters all the features of the products enhancing technical and stylistic details and attends to all the LINKs training to be always posted on the new launches
  • Understands and gives priority to the customer’s needs in order to offer the best possible experience in store
  • Participates proactively and efficiently in sales activities, making use of all the tools and the sales channels available (on line and off line)
  • Contributes actively to the achievement of the sales objectives according to both the individual and the store’s goals which are constantly monitored
  • Maintains high and consistent level of customer service standards
  • Asks constantly feedback to customers, by also using quality surveys
  • Manages all issues related to the costumer service in a serious, helpful and professional manner, in particular: complaints, returns, individual orders, etc.
  • Promptly finds the relevant / necessary information for the daily work performance (e.g.:priority of the day, goal of the day, important updates from the company)
  • Participates in the organization of the store, making sure that the store, the back office and the inventory are always kept clean and tidy
  • Checks the products delivered in the store, organizes and arranges them for display
  • Takes part in the stock control and internal inventory
  • Organizes the shipments to customers
  • Takes part in the Visual Merchandising activities
  • Keeps private any confidential information, in particular sensitive data concerning the company, the team and the customers
  • Supports the sustainability choices of the company, by putting into action measures aiming to reduce our impact on the environment and minimizing waste
  • With the support of the SM, is co-responsible for its own training and constant updating

FAQs

What is the primary responsibility of a Sales Assistant at the jewellery store?

The primary responsibility of a Sales Assistant is to provide excellent customer service and help customers select jewellery that best expresses their personality, while also contributing to achieving sales targets.

Are there opportunities for individuals with disabilities?

Yes, we are actively looking for employees with disabilities and encourage them to apply.

What skills are important for a Sales Associate in this role?

Important skills include a passion for retail, service excellence, the ability to understand customer needs, and confidence in selling jewellery.

How does the Sales Assistant contribute to sales objectives?

The Sales Assistant contributes by proactively participating in sales activities, using available tools and sales channels, and consistently maintaining high customer service standards.

What are the expectations regarding store organization?

Sales Assistants are expected to help keep the store, back office, and inventory clean and tidy, assist with product organization and display, and participate in stock control and visual merchandising activities.

Is there any specific training provided for Sales Associates?

Yes, Sales Associates receive training and are co-responsible for their ongoing training and constant updating with support from the Store Manager.

Are there opportunities for advancement within the company?

Yes, there are opportunities for career growth within the company as we value the development of our employees.

What should I do if I have a customer complaint?

Sales Assistants are expected to manage customer complaints professionally and seriously, finding the necessary information to resolve the issue effectively.

How do I apply for the Sales Assistant position?

You can apply for the position by following the application process outlined on our careers page.

What are the company's sustainability initiatives?

The company supports sustainability by implementing measures to reduce environmental impact and minimize waste within its operations.

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PANDORA Jewelry

Retail & Consumer Goods
Industry
501-1000
Employees
1912
Founded Year

Mission & Purpose

Pandora is a global jewellery brand renowned for its high-quality, hand-finished products, including charms, bracelets, rings, necklaces, and earrings. Their ultimate goal is to provide affordable luxury and unique, personal jewellery that allows individuals to express their personal style and commemorate life’s special moments. Pandora aims to inspire women around the world by offering a versatile range of pieces that can be customised and cherished, enhancing everyday life with beauty and elegance.

Culture & Values

  • WE DREAM, are visionary and go beyond the obvious

  • WE DARE to pursue bold ambitions with courage and speed

  • WE CARE deeply about each other, our customers and the planet we all share. Every day we strive to be a fulfilling workplace, where each of us can thrive and contribute, where talents can grow

  • WE DELIVER on our promises to colleagues, customers, partners and stakeholders

Benefits

  • Rewards and recognition

    Day-to-day, on-the-job development is essential for any brand. We pay attention to effort and outside-the-box thinking. We reward initiative with development. Results with responsibility. And drive with freedom.

  • Competitive compensation

    Pandora offers competitive compensation packages and, depending on where in the organisation you work, performance-based bonuses. Pandora has dedicated resources working full time to ensure highly competitive compensation and benefit offerings to our employees.

  • Work life balance

    Pandora works hard to maintain a fulfilling, sustainable work-life balance throughout our organisation. We work hard, but we know that to stay innovative, we need to take breaks from work and invest in our lives beyond the office, store or production space. From paid time off to paid maternity/paternity/adoption leave – each region offers attractive benefits to help our people shine.