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Sales Associate eCommerce - AutoNation Dodge Ram Arapahoe

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AutoNation

27d ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • Centennial

AI generated summary

  • You need a high school diploma, prior retail sales experience, strong communication skills, a drive to meet goals, tech-savviness, and a valid in-state driver's license with a safe record.
  • You will assist customers online and in-person, respond to inquiries, guide vehicle purchases, negotiate payment options, and ensure customer satisfaction throughout the buying process.

Requirements

  • High school diploma or equivalent
  • Proven ability to provide an exceptional customer experience
  • Drive to set and achieve targeted goals
  • Prior sales experience, retail preferred
  • Demonstrated communication, consultative, interpersonal and organizational skills
  • The willingness to follow up with customers
  • Experience and desire to work with technology
  • Valid in-state driver’s license and an acceptable, safe driving record

Responsibilities

  • The e-Commerce Sales Associate interacts with hundreds of customers – online, over the phone and in person – to help guide their vehicle purchase in our no-haggle sales environment.
  • Responding to leads in a timely fashion, answering questions, providing information and helping guide customers effectively from phone and internet contact to an in-store experience while providing an exceptional customer experience is key.
  • With your outstanding communication and listening skills, you’ll help our customers select their perfect vehicle, negotiate terms to ensure that payment options meet their lifestyles, budgets, and expectations and close the deal.
  • Our e-Commerce Sales Associates provide an exceptional customer experience both before and after purchase, driving loyalty by following up to ensure customer satisfaction and helping transition customers to the Service department to support their ownership experience.

FAQs

What is the primary responsibility of the eCommerce Sales Associate at AutoNation Dodge Ram Arapahoe?

The primary responsibility is to interact with customers online, over the phone, and in person to guide them through the vehicle purchasing process in a no-haggle sales environment.

What qualifications are required for this position?

A high school diploma or equivalent, proven ability to provide exceptional customer experiences, drive to achieve targeted goals, prior sales experience (preferably retail), strong communication and organizational skills, willingness to follow up with customers, experience with technology, and a valid in-state driver’s license with a safe driving record are required.

Is prior sales experience necessary for applying?

Yes, prior sales experience is preferred, particularly in retail.

What type of compensation can I expect in this role?

This position is commission-based, with average monthly compensation ranging from $2,858 to $7,757.

Are there benefits associated with this position?

Yes, there are competitive compensation and 401k matching, health, dental, and vision insurance, maternity benefits, associate purchase and discount programs, access to amazing deals through YouDecide, and involvement in the DRVPNK mission supporting cancer research and treatment.

How does AutoNation promote a positive workplace culture?

AutoNation is committed to creating a diverse, equitable, and inclusive environment, encouraging candidates from all backgrounds to apply and fostering a culture of belonging.

Will I receive training to help me succeed in this role?

Yes, training opportunities are typically provided to help associates succeed and excel in their roles.

How can I ensure customer satisfaction in this position?

By utilizing outstanding communication and listening skills, offering prompt responses, following up with customers post-purchase, and effectively transitioning customers to the Service department.

Is the work environment fast-paced?

Yes, this role may involve interacting with hundreds of customers and requires the ability to manage multiple tasks efficiently.

What is the company’s commitment regarding community involvement?

AutoNation is dedicated to making a positive impact in communities through initiatives like DRV PNK, which has raised over $40 million for cancer-related causes.

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AutoNation

Manufacturing & Electronics
Industry
10,001+
Employees
1996
Founded Year

Mission & Purpose

As America’s most admired automotive retailer, AutoNation is transforming the automotive industry through its bold leadership, innovation, and comprehensive brand extensions. We are committed to hiring driven, diverse Associates and supporting them in growing their career within AutoNation. We offer paid training, competitive pay & benefits, and a culture that believes in investing in our Associates’ professional futures. With over 300 locations from coast to coast, AutoNation has an opportunity for you. We’ve sold over 14 million vehicles, the first automotive retailer to reach this milestone. Our success is driven by our commitment to delivering an excellent Customer experience through customer-focused sales and service processes. We believe deeply in giving back, and every car we sell helps to raise cancer research and treatment awareness with a Pink Plate. We have proudly raised over $40 million dollars to drive out cancer, create awareness, and support critical research. Join us as we pave the way to moving our company, our communities, and our industry forward. Apply today at a location near you or wherever you dream the road will take you.