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Sales Associate-eCommerce/Phone

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AutoNation

May 7

Applications are closed

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Sales & Business Development
  • Torrance

Requirements

  • High school diploma or equivalent
  • Proven ability to provide an exceptional customer experience
  • Drive to set and achieve targeted goals
  • Prior sales experience, retail preferred
  • Demonstrated communication, consultative, interpersonal and organizational skills
  • The willingness to follow up with customers
  • Experience and desire to work with technology
  • Valid in-state driver’s license and an acceptable, safe driving record

Responsibilities

  • The e-Commerce Sales Associate interacts with hundreds of customers – online, over the phone and in person – to help guide their vehicle purchase in our no-haggle sales environment.
  • Responding to leads in a timely fashion, answering questions, providing information and helping guide customers effectively from phone and internet contact to an in-store experience while providing an exceptional customer experience is key.
  • With your outstanding communication and listening skills, you’ll help our customers select their perfect vehicle, negotiate terms to ensure that payment options meet their lifestyles, budgets, and expectations and close the deal.
  • Our e-Commerce Sales Associates provide an exceptional customer experience both before and after purchase, driving loyalty by following up to ensure customer satisfaction and helping transition customers to the Service department to support their ownership experience.

FAQs

What are the primary responsibilities of the e-Commerce Sales Associate?

The e-Commerce Sales Associate interacts with customers online, over the phone, and in person to guide their vehicle purchases in a no-haggle sales environment, responding to leads, answering questions, providing information, and ensuring an exceptional customer experience.

What qualifications are needed for this position?

Candidates need a high school diploma or equivalent, proven ability to provide exceptional customer experiences, drive to achieve goals, prior sales experience (preferably retail), strong communication and organizational skills, and a valid in-state driver’s license.

Is prior automotive experience required for this job?

No, prior automotive experience is not required, but prior sales or retail experience is preferred.

What is the compensation structure for this role?

Compensation is commission-based, and may range between $5,000 to $12,000 or more per month.

What kind of benefits does AutoNation offer?

AutoNation offers competitive compensation, 401k matching, insurance plans (health, dental, vision), maternity benefits, associate purchase and discount programs for vehicles and services, and access to discounts through YouDecide.

Does AutoNation have a commitment to community service?

Yes, AutoNation is committed to raising funds for cancer-related causes through its DRV PNK mission, having raised over $40 million to support cancer research and treatment.

Is there an emphasis on diversity and inclusion in the hiring process?

Absolutely. AutoNation is committed to creating a diverse, equitable, and inclusive environment and welcomes candidates from all backgrounds who are passionate about making a positive impact.

Will training be provided for this position?

While the job posting does not specify training details, it is common for employers to provide training for new hires to ensure they meet the company standards for customer service and sales.

How important are follow-up skills in this role?

Follow-up skills are very important as e-Commerce Sales Associates are expected to ensure customer satisfaction and assist in transitioning customers to the Service department after purchase.

Are work-life balance initiatives provided?

Yes, AutoNation promotes a healthy work-life balance, which includes various benefits like insurance plans and maternity benefits.

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AutoNation

Manufacturing & Electronics
Industry
10,001+
Employees
1996
Founded Year

Mission & Purpose

As America’s most admired automotive retailer, AutoNation is transforming the automotive industry through its bold leadership, innovation, and comprehensive brand extensions. We are committed to hiring driven, diverse Associates and supporting them in growing their career within AutoNation. We offer paid training, competitive pay & benefits, and a culture that believes in investing in our Associates’ professional futures. With over 300 locations from coast to coast, AutoNation has an opportunity for you. We’ve sold over 14 million vehicles, the first automotive retailer to reach this milestone. Our success is driven by our commitment to delivering an excellent Customer experience through customer-focused sales and service processes. We believe deeply in giving back, and every car we sell helps to raise cancer research and treatment awareness with a Pink Plate. We have proudly raised over $40 million dollars to drive out cancer, create awareness, and support critical research. Join us as we pave the way to moving our company, our communities, and our industry forward. Apply today at a location near you or wherever you dream the road will take you.