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Sales Associate eCommerce/Retail - Chrysler Jeep Dodge RAM Alliance

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AutoNation

3mo ago

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • Fort Worth

AI generated summary

  • You must have a high school diploma, sales experience, strong communication skills, a customer-focused approach, tech-savviness, a valid driver’s license, and a safe driving record.
  • You will engage with customers online and in person, guide vehicle purchases, answer inquiries, negotiate terms, ensure satisfaction, and facilitate transitions to the Service department.

Requirements

  • High school diploma or equivalent
  • Proven ability to provide an exceptional customer experience
  • Drive to set and achieve targeted goals
  • Prior sales experience, retail preferred
  • Demonstrated communication, consultative, interpersonal and organizational skills
  • The willingness to follow up with customers
  • Experience and desire to work with technology
  • Valid in-state driver’s license and an acceptable, safe driving record

Responsibilities

  • Interact with hundreds of customers – online, over the phone and in person – to help guide their vehicle purchase in our no-haggle sales environment.
  • Respond to leads in a timely fashion, answering questions, providing information and helping guide customers effectively from phone and internet contact to an in-store experience while providing an exceptional customer experience.
  • Help customers select their perfect vehicle, negotiate terms to ensure that payment options meet their lifestyles, budgets, and expectations and close the deal.
  • Provide an exceptional customer experience both before and after purchase, driving loyalty by following up to ensure customer satisfaction and helping transition customers to the Service department to support their ownership experience.

FAQs

What is the main role of an e-Commerce Sales Associate at AutoNation?

The main role of an e-Commerce Sales Associate at AutoNation is to interact with customers online, over the phone, and in person to guide them through the vehicle purchasing process in a no-haggle sales environment, ensuring exceptional customer experience.

Are there any specific qualifications required for this position?

Yes, the position requires a high school diploma or equivalent, proven ability to provide exceptional customer experience, a drive to achieve targeted goals, and prior sales or retail experience is preferred.

Is prior sales experience necessary for this role?

While prior sales experience is preferred, it is not strictly necessary; the key attributes are strong communication skills, a desire to help people, and a willingness to learn.

What kind of support and resources will I receive as a Sales Associate?

You will have access to nationwide inventory and a supportive team, as well as competitive benefits, a positive work culture, and opportunities for career advancement within the company.

What benefits does AutoNation offer to its employees?

AutoNation offers competitive compensation, 401k matching, health, dental, and vision insurance, maternity benefits, associate purchase and discount programs, and access to various deals through the YouDecide website.

Is there a focus on community involvement within AutoNation?

Yes, AutoNation is committed to community involvement through initiatives like the DRV PNK mission, which has raised over $40 million for cancer research and treatment.

What type of work environment can I expect at AutoNation?

You can expect a culture built on trust, transparency, and teamwork, as well as a commitment to diversity, equity, and inclusion in the workplace.

Is technology experience necessary for this job?

Yes, experience and a desire to work with technology are necessary, as the role involves using various systems to interact with customers and manage sales.

Will I be expected to follow up with customers after their purchase?

Yes, following up with customers to ensure their satisfaction and help transition them to the Service department is an important part of the role.

Can I apply for this job even if I don't meet all the qualifications?

Yes, AutoNation encourages candidates from all backgrounds to apply, even if they do not meet every requirement, to foster a diverse and inclusive team.

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AutoNation

Manufacturing & Electronics
Industry
10,001+
Employees
1996
Founded Year

Mission & Purpose

As America’s most admired automotive retailer, AutoNation is transforming the automotive industry through its bold leadership, innovation, and comprehensive brand extensions. We are committed to hiring driven, diverse Associates and supporting them in growing their career within AutoNation. We offer paid training, competitive pay & benefits, and a culture that believes in investing in our Associates’ professional futures. With over 300 locations from coast to coast, AutoNation has an opportunity for you. We’ve sold over 14 million vehicles, the first automotive retailer to reach this milestone. Our success is driven by our commitment to delivering an excellent Customer experience through customer-focused sales and service processes. We believe deeply in giving back, and every car we sell helps to raise cancer research and treatment awareness with a Pink Plate. We have proudly raised over $40 million dollars to drive out cancer, create awareness, and support critical research. Join us as we pave the way to moving our company, our communities, and our industry forward. Apply today at a location near you or wherever you dream the road will take you.